Assistant Boutique Manager

Creed; London; On-site; GBP 25,000 - 45,000

Job description

Job Description

About the House of Creed

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

About the Role

We are seeking an Assistant Boutique Manager for our Creed Boutique in Regent Street, London, with a passion for luxury, the drive to make a difference, and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week.

Purpose of the Role

This role supports the Boutique Manager in the achievement of objectives set by the Company. The Assistant Boutique Manager plays a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. The role drives success in KPIs for the Boutique through management, motivation, coaching, and development of the team. The Assistant Manager will support the Boutique Manager in all aspects of running the business and will efficiently take control of the business in the Boutique Manager's absence.

Line of Reporting

This role reports into the Boutique Manager with the Luxury Brand Ambassadors reporting into the Assistant Boutique Manager.

Key Responsibilities

• Support the Boutique Manager in creating a luxurious customer experience which exceeds customary standards and service levels.
• Lead, coach and inspire the team to ensure they embrace their roles with dedication and commitment to provide high levels of service to our customers.
• Achieve sales and KPI targets as directed by the Boutique Manager.
• Communicate a clear brand experience and liaise with all support functions within the business.
• Maintain excellent standards in all areas of operational activity and drive sales and profitability through the performance and development of the team.
• Demonstrate strong clienteling skills – build a loyal customer network and plan client networking events.
• Develop a strong sales plan, set financial targets and KPIs for the team with the Boutique Manager.
• Review performance data with the Boutique Manager to monitor departmental productivity and goal achievement.
• Ensure sales targets are met.
• Process and dispatch Creed Boutique web orders on a timely basis.
• Support the Boutique Manager in managing stock levels in line with sales forecasts.
• Monitor stock shrinkage and take pro-active steps to reduce it.
• Maintain awareness of market trends and discuss ways to build the business with the Boutique Manager.
• Process health and safety, legal, and security issues in a timely manner.
• Collaborate with the Boutique Manager on probationary reviews and performance feedback sessions.
• Manage daily team-related matters and lead by example.
• Motivate and supervise the team to build a harmonious working environment.

Skills/Experience Required

• Previous retail sales management experience ideally in a luxury environment.
• Successful track record in leading and managing a team.
• High levels of attention to detail.
• Experience dealing with clients/customers.
• Creative flair and problem-solving skills.
• Excellent communication skills both written and verbal.

Proficient in MS Office programs: Word, Excel, Outlook, PowerPoint.

Key Personal Qualities

• Highly organised team player.
• Eager to learn and share knowledge.
• Pro-active attitude and flexible approach.
• Excellent time management and prioritising skills.
• Ability to empower a team to achieve goals.
• Ability to work effectively to meet deadlines.

Please note that these are not exhaustive lists.

Why the House of Creed?

Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience.

Innovation: Be part of a team that thrives on pushing boundaries.

Diversity and Inclusion: We celebrate differences that foster creativity.

Career Development: Opportunities for professional development and growth.

This role is based in the Creed Boutique Regent Street London.

Benefits

• 32 days paid annual leave (pro rata for part-time employees).
• Monthly competitive commission structure.
• Extra day off for your birthday.
• Product allocation with discounted rate.
• Clothing allowance.
• Contribution into company pension.
• Career progression & Training.
• Length of service rewards.

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The House of Creed is an equal opportunity employer. We encourage candidates from all backgrounds to apply. Thank you for your understanding.