Administrative Officer

NHS; Sheffield; On-site; GBP 23,000 - 28,000

Job description

Sheffield Teaching Hospitals NHS Foundation Trust

We are seeking a dedicated and motivated Clerical Officer to join our dynamic Ophthalmology Department. This is an exciting opportunity for individuals with experience in reception and administration to become an integral part of our team.

The ideal candidate will bring a flexible and adaptable approach to their work, as the role may involve a variety of tasks to support the smooth operation of our department. While previous experience in a hospital or healthcare environment is desirable, it is not essential, as full training and support will be provided to the right candidate.

This position offers the chance to work in a fast-paced and rewarding setting, where you will play a key role in ensuring the efficient delivery of surgical services within the Ophthalmology Department. If you are a proactive individual with strong organisational skills, a positive attitude, and a commitment to providing excellent administrative support, we would love to hear from you.

Main duties of the job

This is a vital role within our Ophthalmology Department, playing a key part in the delivery of high-quality patient care by managing the patient pathway and providing essential support to our wider team. Our roles are diverse, fast-paced, and rewarding, offering the opportunity to make a real difference to patient outcomes. Your day-to-day responsibilities will include:

1. Receive and process all requests for surgery.
2. Coordinate patient surgical appointment offering choice of dates, times, and confirming all details, including special requirements (e.g., transport, interpreters).
3. Maintain accurate patient records, ensuring demographic details are up-to-date and all interactions are recorded in relevant IT systems.
4. Uphold patient confidentiality and comply with all Sheffield Teaching Hospitals policies, procedures, and guidelines, including mandatory training requirements.

About us

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated. While you care for our patients and clients, we'll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

The successful candidate will join a friendly, supportive, and collaborative team that values the contributions of all staff. We offer excellent training and development opportunities to help you grow in your role and advance your career within the NHS.

If you are enthusiastic about making a difference in patient care and would like to discuss this exciting opportunity further, please do not hesitate to get in touch. We look forward to hearing from you.

Job responsibilities

Please see attached job description and person specification for a detailed description of this role's main responsibilities.

Person Specification

Education & Qualifications

• GCSE at Grade C / 4 in English & Maths or equivalent
• NVQ Level II in Business Administration / Customer Services / IT

Experience

• Experience of working in an office environment
• Experience of working in a public-facing role
• Relevant experience within the NHS

Further training

• Experience of using information and/or customer service systems
• Working knowledge of Microsoft Office packages including Outlook, Excel, and Word
• Previous experience of trust systems (ORMIS / Lorenzo or equivalent)

Skills

• Understanding of data protection issues and GDPR

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Salary: £23,615 a year (pa/pro rata for part-time staff)