Administrative Officer

Wales Medicines Strategy Group; Sheffield; On-site; GBP 23,000 - 24,000

Job description

Employer Sheffield Teaching Hospitals NHS Foundation Trust

Employer type NHS

Site Royal Hallamshire Hospital

Town Sheffield

Salary £23,615 pa/pro rata for part time staff

Salary period Yearly

Closing 06/04/2025 23:59

Interview date 15/04/2025

Administrative Officer

NHS AfC: Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages, and financial support systems.

Job overview

We are seeking a dedicated and motivated Clerical Officer to join our dynamic Ophthalmology Department. This is an exciting opportunity for individuals with experience in reception and administration to become an integral part of our team.

The ideal candidate will bring a flexible and adaptable approach to their work, as the role may involve a variety of tasks to support the smooth operation of our department. While previous experience in a hospital or healthcare environment is desirable, it is not essential, as full training and support will be provided to the right candidate.

This position offers the chance to work in a fast-paced and rewarding setting, where you will play a key role in ensuring the efficient delivery of surgical services within the Ophthalmology Department. If you are a proactive individual with strong organisational skills, a positive attitude, and a commitment to providing excellent administrative support, we would love to hear from you.

Main duties of the job

This is a vital role within our Ophthalmology Department, playing a key part in the delivery of high-quality patient care by managing the patient pathway and providing essential support to our wider team. Your day-to-day responsibilities will include:

1. Receive and process all requests for surgery.
2. Coordinate patient surgical appointments, offering choice of dates, times, and confirming all details, including special requirements (e.g., transport, interpreters).
3. Maintain accurate patient records, ensuring demographic details are up-to-date and all interactions are recorded in relevant IT systems.
4. Uphold patient confidentiality and comply with all Sheffield Teaching Hospitals policies, procedures, and guidelines, including mandatory training requirements.

Working for our organisation

The successful candidate will join a friendly, supportive, and collaborative team that values the contributions of all staff. We offer excellent training and development opportunities to help you grow in your role and advance your career within the NHS.

If you are enthusiastic about making a difference in patient care and would like to discuss this exciting opportunity further, please do not hesitate to get in touch. We look forward to hearing from you.

Detailed job description and main responsibilities

Please see attached job description and person specification for a detailed description of this role's main responsibilities.

Person specification

Education & Qualifications

• GCSE at Grade C / 4 in English & Maths or equivalent
• NVQ Level II in Business Administration / Customer Services / IT

Experience

• Experience of working in an office environment
• Experience of working in a public-facing role
• Relevant experience within the NHS

Further training

• Experience of using information and/or customer service systems
• Working knowledge of Microsoft Office packages including Outlook, Excel, and Word
• Previous experience of trust systems (ORMIS/Lorenzo or equivalent)

Skills

• Understanding of data protection issues and GDPR

Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete.

Please note, all communication regarding your application will be made via email sent via the Trac recruitment system; please ensure you check your junk/spam folders as emails are sometimes filtered there.

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.

Job Share applicants are welcome for all full-time posts unless indicated but cannot be guaranteed. In addition, for Fixed Term Contracts, internal secondments may be considered; please seek the approval of your current line manager before applying for the position.

All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.