Administration Assistant

NHS; Workington; On-site; GBP 40,000 - 60,000

Job description

Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust

A vacancy has arisen to work within Children and Young People's Services as a receptionist in our Park Lane Clinic, Workington.

The post holder will provide a proactive, comprehensive administration and reception service which will include welcoming young people and families/carers to the clinic, handling telephone enquiries, actioning email requests, data entry, dealing with incoming/outgoing post and other general office duties. A high level of organisation and communication skills, both written and verbal, are required along with good IT skills. Experience in a similar role would be an advantage. This position offers excellent opportunities to develop your administrative skills within the NHS.

Main Duties of the Job

The post holder will be working alongside a team of Administrators, Administration Team Lead, Team Managers, and Clinical Managers with allocated duties to support the administration function for this team. A good knowledge of Microsoft packages and typing qualifications are essential for this role.

• Excellent communication and interpersonal skills
• A good understanding of the RIO system (not essential as training will be given to those who have not worked on this system before)
• A good knowledge of Microsoft Word/Office packages
• Good verbal and written communication skills
• Ability to be self-directed, motivated, and contribute positively within a team
• Well organized and structured
• The post holder will be expected to demonstrate flexibility in the role

The post holder will also undertake additional duties as directed by the Admin Team Lead.

About Us

We aim to attract and retain a diverse, talented, and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return, we can offer a dynamic working environment in which to build a career.

Job Responsibilities

The ideal candidate should have excellent communication, customer service, and organisational skills, as well as a working knowledge of office procedures including IT skills.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted.

The post is full time, 37.5 hours per week Monday to Friday.

Please find attached job description for full details.

We welcome your application.

Person Specification

Education and Qualifications

• General Level of Education to O-Level/GCSE or equivalent
• Word-processing skills at level 2 (OCR/RSA Level 2 or the equivalent)
• NVQ Level 2 or QCF Level 2 in Customer Service (or equivalent)
• NVQ Level 2 or QCF Level 2 in Business Administration (or equivalent)

Knowledge and Experience

• Excellent communication and interpersonal skills
• Working knowledge of Microsoft Office applications, including use of email
• Ability to maintain and update Patient information systems (e.g., RiO)
• Knowledge of NHS policies and procedures
• Recent experience of working in an NHS or similar environment

Skills and Competencies

• Excellent communication and interpersonal skills, both written and verbal
• Good organisational and planning skills
• Ability to uphold confidentiality at all times
• Flexible attitude to cope with fluctuating workload
• Experience and understanding of working in an area with confidential and sensitive material

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.