Admin Assistant

Hays Business Support; London; On-site; GBP 22,000 - 30,000

Job description

Your new company

Located in North West London, this distillery is renowned for producing high-quality spirits. They believe in creating a supportive environment that values each employee's contributions and promotes professional growth. The team enjoys a dynamic workplace that balances productivity with a positive, inclusive atmosphere.

Your new role

• Providing exceptional customer service via phone, email, and in-person, addressing enquiries, resolving issues, and ensuring customer satisfaction.
• Managing and processing customer orders, including data entry, tracking, and coordination with the production and shipping departments.
• Maintaining accurate customer records, including contact information, order history, and communication logs.
• Working closely with other departments to ensure seamless operations and customer satisfaction.
• Welcoming guests, providing general assistance, and being the point of contact.
• Keeping the visitor logbook and building reception system updated.
• Ensuring guests and visitors have the necessary access.
• Arranging refreshments and snacks for meetings.
• Coordinating with guests, couriers, deliveries, maintenance, and other queries.
• Collecting and distributing office post.

What you'll need to succeed

• Ability to manage multiple tasks, prioritise effectively, and maintain a well-ordered office environment.
• Strong verbal and written communication to interact with staff, vendors, and clients professionally.
• Previous experience in customer service or administrative roles, preferably in the beverage or distillery industry.
• Willingness to work on reception and welcome guests to the office.
• A can-do attitude and a self-starting approach.
• Proficiency in Microsoft Office Suite.

What you'll get in return

• Supportive workplace environment
• Opportunities for professional development
• Employee discounts on products

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.