Account Exec / Customer Success Manager - Finance Aviation Sector

Media IQ Recruitment Ltd; London; Hybrid; GBP 34,000 - 40,000

Job description

Account Exec / Customer Success Manager - Finance Aviation Sector

Job Sector: BI / SaaS / Research / IT

Contract Type: Permanent

Location: London (3 days a week) + Working from home

Salary: Up to £40k basic (neg) + bens

Job Reference: MediaIQ-AviaFi1203

Do you have 18+ months customer success experience for a business intelligence platform? Do you have experience of upselling and rebooking subscriptions for clients? Want to work for a dynamic and growing business intel and events business? Like the idea of onboarding, training and retaining finance sector clients? If yes, please read on.

The Company:

The company delivers data-driven insights, analytics, advisory services and events for the aviation finance community. They bring together the talent and experience of some of the industry's leading players to provide a fresh perspective on how to make money through the aviation cycle. They provide an excellent working culture, good benefits and ongoing training and development.

The Role of Account Exec / Customer Success Manager:

As an Account Exec / Customer Success Manager, you'll play a pivotal role in ensuring that your clients receive exceptional service and achieve maximum value from the data and intelligence platform and their sponsored events. You will be dedicated to understanding customer needs and fostering strong relationships to drive satisfaction, retention, and growth.

Responsibilities:

• Manage the overall relationship with assigned customers including onboarding, retention, and identifying revenue expansion opportunities.
• Engage with leadership to build out a successful customer journey.
• Build relationships with customers to maintain a positive customer experience.
• Call customers to discuss current product usage and to identify opportunities to cross-sell and upsell.

Requirements for this Account Exec / Customer Success Manager role:

• 1-3 years' experience in customer success or account management (within the business intelligence space).
• Experience of rebooking and upselling existing clients.
• Detail oriented and analytical.
• Energetic, confident, creative, and ambitious.
• Strong communication and presentation skills (both written and verbal).
• Proactive, organized, and a team player.

If you fulfill the above requirements and are interested in the role, please apply.