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Customer Service Representative / Supply Chain Coordinator
Zusammenfassung
A leading Japanese manufacturer in the Düsseldorf area is looking for a Customer Service Representative / Supply Chain Coordinator to join their small team. This full-time role combines customer service and supply chain responsibilities, offering a chance to grow into a core operational position. Candidates should have customer service experience, strong communication skills, and proficiency in Microsoft Office. Business-level English is required, and knowledge of Japanese or German is an advantage. The position is office-based in Cologne, with a salary of up to EUR 45,000 annually, depending on experience.
Qualifikationen
- Experience in customer service, sales administration, order processing, or supply chain roles.
- Strong customer-oriented mindset and multitasking ability.
- Confident communicator with stakeholders.
Aufgaben
- Handle customer orders including entry, shipment coordination, and invoicing.
- Respond to customer inquiries and complaints via phone and email.
- Support sales and internal teams with product information and stock monitoring.
- Manage customer master data in QAD and Office systems.
- Handle transport-related insurance claims.
- Coordinate with Sales, Logistics, Finance, and Management.
- Support reporting and ad-hoc administrative tasks.
- Act as backup support in a small team.
Kenntnisse
Customer Service Representative / Supply Chain Coordinator
Ref: MF47116
- Sector: Import&Export/Logistics/Supply Chain
- Type: Full-time, Permanent
- Location: Germany - Düsseldorf/Cologne
- Salary (Annual): Up to EUR 45k gross, depending on experience
- Start: Preferably March 2026 (flexible)
A Japanese manufacturer is seeking a Customer Service Representative / Supply Chain Coordinator to join their small team in the Düsseldorf area. This role combines customer service and supply chain coordination responsibilities and will grow into a core operational position supporting the business. The ideal candidate will have experience in customer service or supply chain operations, enjoy working in a small-team environment, and be willing to take on broad responsibilities as the role grows.
- Handle customer orders: order entry in QAD, shipment coordination, invoicing and documentation
- Respond to customer inquiries and complaints via phone and email in a professional manner
- Support sales and internal teams with product information, forecasts, and stock monitoring
- Manage customer master data in QAD and Office systems
- Handle transport-related insurance claims
- Coordinate with Sales, Logistics, Finance, and Management across daily operations
- Support reporting, data organization, and ad-hoc administrative tasks
- Act as backup support within a small team and contribute to process improvements
- Experience in customer service, sales administration, order processing, or supply chain roles
- Strong customer-oriented mindset and ability to multitask
- Confident communicator with internal and external stakeholders
- Proficient in Microsoft Office
- Business-level English
- Japanese and/or German language skills are an advantage
- ERP experience (QAD or SAP) preferred
- Comfortable working in a small team with broad responsibilities
- (O) Eligible visa: Permanent residence, Spouse, Partner
- (X) NOT eligible: Student, Requiring visa sponsorship, YMS, Graduate
- WORK TYPE: Permanent, Full-time
- WORKING HOURS: 37.5 hours per week
- VISA SUPPORT: No
All applicants for the Customer Service Representative / Supply Chain Coordinator must have the right to work in Germany without any restrictions as the Company is not able to offer visa support.
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.