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Customer Service Representative / Supply Chain Coordinator
Job summary
A leading Japanese manufacturer in the Düsseldorf area is looking for a Customer Service Representative / Supply Chain Coordinator to join their small team. This full-time role combines customer service and supply chain responsibilities, offering a chance to grow into a core operational position. Candidates should have customer service experience, strong communication skills, and proficiency in Microsoft Office. Business-level English is required, and knowledge of Japanese or German is an advantage. The position is office-based in Cologne, with a salary of up to EUR 45,000 annually, depending on experience.
Qualifications
- Experience in customer service, sales administration, order processing, or supply chain roles.
- Strong customer-oriented mindset and multitasking ability.
- Confident communicator with stakeholders.
Responsibilities
- Handle customer orders including entry, shipment coordination, and invoicing.
- Respond to customer inquiries and complaints via phone and email.
- Support sales and internal teams with product information and stock monitoring.
- Manage customer master data in QAD and Office systems.
- Handle transport-related insurance claims.
- Coordinate with Sales, Logistics, Finance, and Management.
- Support reporting and ad-hoc administrative tasks.
- Act as backup support in a small team.
Skills
Customer Service Representative / Supply Chain Coordinator
Ref: MF47116
- Sector: Import&Export/Logistics/Supply Chain
- Type: Full-time, Permanent
- Location: Germany - Düsseldorf/Cologne
- Salary (Annual): Up to EUR 45k gross, depending on experience
- Start: Preferably March 2026 (flexible)
A Japanese manufacturer is seeking a Customer Service Representative / Supply Chain Coordinator to join their small team in the Düsseldorf area. This role combines customer service and supply chain coordination responsibilities and will grow into a core operational position supporting the business. The ideal candidate will have experience in customer service or supply chain operations, enjoy working in a small-team environment, and be willing to take on broad responsibilities as the role grows.
- Handle customer orders: order entry in QAD, shipment coordination, invoicing and documentation
- Respond to customer inquiries and complaints via phone and email in a professional manner
- Support sales and internal teams with product information, forecasts, and stock monitoring
- Manage customer master data in QAD and Office systems
- Handle transport-related insurance claims
- Coordinate with Sales, Logistics, Finance, and Management across daily operations
- Support reporting, data organization, and ad-hoc administrative tasks
- Act as backup support within a small team and contribute to process improvements
- Experience in customer service, sales administration, order processing, or supply chain roles
- Strong customer-oriented mindset and ability to multitask
- Confident communicator with internal and external stakeholders
- Proficient in Microsoft Office
- Business-level English
- Japanese and/or German language skills are an advantage
- ERP experience (QAD or SAP) preferred
- Comfortable working in a small team with broad responsibilities
- (O) Eligible visa: Permanent residence, Spouse, Partner
- (X) NOT eligible: Student, Requiring visa sponsorship, YMS, Graduate
- WORK TYPE: Permanent, Full-time
- WORKING HOURS: 37.5 hours per week
- VISA SUPPORT: No
All applicants for the Customer Service Representative / Supply Chain Coordinator must have the right to work in Germany without any restrictions as the Company is not able to offer visa support.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.