It Support jobs in Germany

When travelers are searching for a hotel, we want the obvious choice to be trivago! Our leading metasearch engine is super fast and constantly optimized – enabling millions of travelers to compare hotel prices from hundreds of booking sites and find great deals in just a few clicks. We use cutting-edge technology, real-time auction, and machine learning techniques with petabytes of data to create an experience – time and money saved! In the lively city of Düsseldorf, we seize opportunities to learn everyday, innovate, and make an enduring mark on the travel industry. At trivago you will find those who aren’t afraid of change but rather embrace it, turning every challenge into a pathway for growth. Join trivago, work with a great team, and grow with us!

The IT Support team is the reliable first point of contact for any hardware, software, and media related issues at trivago. We ensure that our colleagues have seamless access to the tools and infrastructure they need to do their best work.
As an IT Support & Media Specialist, you’ll play a crucial role in maintaining our technical ecosystem while bringing specialized audio‑visual expertise to high‑stakes events, leadership meetings, and daily operations. In this role, you’ll combine hands‑on IT support with media technology management. Your impact will be felt across the organization—from ensuring flawless earnings calls and all‑hands meetings to troubleshooting complex audio systems and supporting our dynamic campus environment. If you’re passionate about technology, thrive on solving diverse technical challenges, and want to grow your skills in both IT infrastructure and professional AV systems, we’d love to hear from you. Join us and help create exceptional technical experiences for the trivago team!

• Serve as the first point of contact for IT and internal communication tools, resolving hardware, software, and audio‑visual issues across simple to intermediate complexity levels
• Maintain and optimize the media infrastructure in the event spaces—including audio signal flow, mixing consoles and microphone systems
• Ensure flawless technical execution for high‑profile events including leadership team meetings and company‑wide gatherings
• Troubleshoot audio and video systems including speaker placement, PA coverage, audio networking, video switching/streaming, and camera operation for various event formats
• Manage the full lifecycle of IT hardware for newcomers and leavers, including preparation, software installation, inventory maintenance, and responsible e‑waste handling
• Collaborate with infrastructure, security, and networking teams to resolve advanced support issues

• Comprehensive live audio expertise: end‑to‑end signal flow and console operation (digital/analog), gain/EQ/dynamics, mic selection/placement, RF coordination (frequency/antennas/interference), feedback prevention, PA coverage, DSP/loudspeaker management, audio networking, and fast, well‑documented troubleshooting.
• Strong problem‑solving mindset with the ability to think fast and independently resolve technical challenges on the spot, especially under pressure during company‑wide streaming events.
• Excellent interpersonal and communication skills with a collaborative approach to sharing knowledge, training colleagues, and contributing ideas for continuous improvement
• Availability to work on‑campus full‑time (from Monday to Friday) to provide immediate, hands‑on technical and media support,
• Flexibility to work outside regular hours for special events based on company demand.
• A positive can‑do attitude that embraces challenges and sees every problem as an opportunity to learn and improve
• Natural multitasking abilities with the skill to juggle competing priorities while maintaining quality and attention to detail

• Service‑oriented and customer‑focused mindset, always putting the end‑user experience first and ensuring colleagues feel supported
• Fast learner who adapts quickly to new technologies, tools, and processes in our ever‑evolving technical landscape

Worried about missing a few requirements? Still apply, and express your motivation as you may just be the right candidate for this or other roles!

As you grow, so do we. This is why at trivago, we prioritize your development, offer personalized coaching through Nilo, and provide workshops, educational meetups, conferences, free online learning courses, and access to a fully‑equipped campus library.

Moving to join us? No problem. You can count on visa support from our talent support team, a relocation package, interest‑free newcomer loan, free language classes, regular team and many company‑wide events to build experiences together.

Life happens. We offer self‑determined vacation (with a minimum of 25 vacation days)

Enjoy your office days. Use your daily canteen budget to share lunch with colleagues in our canteen, help yourself to complimentary snacks and drinks in our kitchens, choose from a variety of fitness options with our on‑site gym, sports classes, and Urban Sports Club membership, and enjoy the comfort of ergonomic desks and focused work areas.

Recruiting process for this role:

• Video Introduction
• Introduction Call
• Technical Interview
• Interview with Stakeholders and Lead

Thank you for considering a career at trivago! Our commitment to fostering an inclusive and enriching environment for all talents is at the heart of what we do. We understand that embarking on a new job opportunity is a blend of excitement and curiosity. Should any questions arise before you apply, feel free to reach out to us at joinus@trivago.com. Join us in our mission to make a positive impact on global travel, we look forward to your application!