Operations Manager jobs in United States

About us

We have been named a Global Winner of the 2024 Gallup Exceptional Workplace Award and we are #1 Great Place to Work Certified for 2024!

We’re growing, not slowing, here at Macquarie Technology Group because we’re passionate about doing things differently. We want to challenge the industry and look for better ways of doing things. As a team, Macquarie Services are hardworking, results and success-focused. We also take the time to celebrate our success and make sure our people are doing work that makes a difference.

We believe that collaboration & team connection is key for success. This role will be based in Sydney with a blended working arrangement of 3 days in our CBD offices & the remaining working from home. #LI-Hybrid

The Opportunity

Are you a tech-savvy leader ready to drive innovation? At Macquarie Technology Group, we’re looking for an Infrastructure & Operations Manager to oversee our technical infrastructure and security team.

You’ll ensure our digital platforms are reliable and secure while setting strategic direction for our internal IT systems. You will also be orchestrating our service providers.

The focus of this role is to ensure that we deliver an exceptional level of service to our internal staff to ensure that they can be enabled to deliver exceptional services to our customers.

This is an opportunity for a natural people leader who is passionate about technology. In this key role, you will drive innovation in our technical solutions and uncover new opportunities to automate processes and boost efficiency. You will also have the ability to be hands-on when required for technical escalations.

Why Us?

• We're Great Place to Work Certified in 2024.
• We have been named a Global Winner of the 2024 Gallup Exceptional Workplace Award!
• We're Australia's #2 Great Place to Work.
• We have the highest Net Promoter Score on the ASX, the World's best customer experience & crowned in 2020 at the World Communications Awards.
• You’ll make an impact: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
• We Invest in you: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.

What you'll be doing

• Cultivating and developing a world-class infrastructure and operations practice.
• Lead and mentor a dynamic team.
• Oversee system operations.
• Setting the infrastructure strategy.
• Manage budgets and vendor relationships.
• Working with other departments to understand strategic needs and business priorities.
• Drive innovation through automation in new and existing systems.
• Ability to be hands-on when required for technical escalations and management of major incidents.

Required experience & skills

• 10+ years of experience in infrastructure operations
• 7+ years leading IT infrastructure and operations teams
• Experience with Microsoft ecosystem and Azure cloud
• Strong technical capability and knowledge across both the Microsoft and general network/security ecosystem
• Proven track record in exceptional customer service
• Innovation-driven, demonstrated record of automating processes and improving efficiency
• Strong budget management and vendor negotiation skills
• Exceptional communication and people skills
• Ability to deliver impactful projects

If this excites you, apply now, we'd love to hear from you!