puestos de Customer Support en United States

As a Boutique Sales Manager, you will play a key role in the boutique's success by ensuring an exceptional client experience through meticulous planning, effective follow-up, and strong leadership. The Sales Manager is dedicated to unlocking the potential of each team member, fostering individual growth, and driving the overall success of the business. As a true ambassador of CHANEL style and brand image, the Sales Manager upholds its status as the ultimate benchmark in luxury.

1. Managing a team of Fashion Advisors

• Ensure the teams proper understanding and deployment of the House's strategy.
• Coach the team to bring it to a high level of style expertise and client experience.
• Federate and motivate the team towards the achievement of commercial objectives via regular one-to-one follow-up meetings.
• Maximize the potential of the individual, define the priority actions of individual skills development, and monitor them while ensuring regular communication to the Deputy Manager on this topic.
• Managing the team in terms of leadership and in partnership with the Boutique Director performing performance appraisal, setting, and monitoring individual goals of sales team members.
• Conduct and/or organize briefings to the team and animation of Morning Briefings.
• Observing, interacting, and coaching the Team on the Floor to elevate the staff at the expected level of Style and Client experience.
• Identifying development areas of team members & proposing corresponding action plan, including training programs.
• Encouraging team spirit, knowledge sharing and know-how.

• In collaboration with Boutique Director contribute to the development and implementation of the boutique overall business strategy.
• Oversee the compliance with Boutique procedures and the Boutique Charter.
• Pro-actively propose suggestions for a better client experience and boutique operational efficiency.
• Manage and monitor sales of an activity to ensure strong progress towards the goal.
• Assist in buying of the collections for the boutique while respecting the budget, the guidelines and the one boutique one story.
• Perform quantitative analyses to make recommendations related to business and product strategy.
• Set up action plans aimed at developing business and performance of his activity.
• Make regular reports to the Boutique Management.
• Ensure the visibility of the product line in collaboration with Visual Merchandising.
• Optimize inventory management and follow sell-through and inventory objectives for his category.

• With clients ensure consistent delivery of client experience in line with the brand guidelines and participation in client events.
• Always embody the environmental and societal values of the House and acts as an ambassador of the house.
• Use Chanel Brand Image as a filter in decision making.

You are results driven with excellent communication skills and strong leadership capabilities. Your solution-oriented and detail-oriented mindset, and your ability to adapt in an ever-changing environment will be key assets to succeed in this position.

• Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage.
• Relationships-focused: Collaborative, partnering and influencing skills.
• Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation.

• Strong client experience mindset.
• Able to understand and synthesize business and market intelligence.
• Problem solving and dispute resolution skills.
• Technology savvy and digital trend awareness.
• Fluent in English, - good written and verbal communications skills.

• Posture and communication skills: Verbal and written communication, storytelling.
• Curious, personal agility, continuous learner.
• Self-awareness, self-confidence, and self-control/stress management.
• Enthusiasm, energy, and motivation.
• Open to diversity and cultural differences.
• Appreciation for art, luxury, and beauty.
• Trustworthy with integrity/ethics.