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Merck Sharp & Dohme IDEA Middle East
A leading agricultural solutions company in Sharjah is seeking a motivated professional to conduct customer visits, communicate technical product details, and implement effective sales strategies. The ideal candidate will have a strong veterinary or animal science background, excellent CRM skills, and the ability to build relationships with customers. Join our team to help enhance customer satisfaction and drive sales in the veterinary and agricultural sector.
Conduct scheduled visits to poultry farms, dairy farms, sheep farms, horse stables, veterinary hospitals, and pharmacies as per the approved visit plan.
Identify customer needs and recommend solutions based on technical and commercial suitability.
Execute sales in compliance with company pricing and payment policies. Ensure every deal reflects transparency, professionalism, and integrity.
Explain products clearly (composition, benefits, application). Escalate complex technical inquiries to the technical team promptly. Support discussions using catalogues, technical data, and scientific references.
Submit a weekly visit plan and confirm appointments 24 hours in advance.
Record all visits same day in Ninox CRM with discussion points, objections, and next steps.
Submit at least one detailed technical report per week with on-field insights.
Follow up with customers within 48 hours of purchase or sample delivery.
Handle complaints quickly and coordinate resolution. Forward invoice or payment issues to the Sales Support Executive.
Explain approved terms and due dates during sales negotiations.
Collection and Customer Payment recovery is on the TSR account.
Collect data on competitors’ pricing, positioning, and promotional activities.
Suggest strategic counter actions or opportunities.
Provide samples only to qualified, interested clients.
Log all sample details in CRM and follow up weekly for 3 weeks minimum.
Submit trial feedback and conversion report.
Participate in weekly sales review meetings.
Support exhibitions, technical events, and training sessions as required.
Maintain close coordination with Sales Support and Technical teams.
Dress Code: Formal attire (shirt & tie).
Vehicle: Maintain cleanliness and professional presentation.
Task Ownership: All tasks must be completed and not delegated.
Reporting Integrity: All CRM data and reports must reflect true field activity, no inflated figures or misleading entries.
Technical & Functional Strong veterinary or animal science background (poultry, dairy, or equine).
Sound understanding of feed additives, acidifiers, antibiotics, and biosecurity programs. Strong presentation and explanation skills in scientific topics.
Excellent CRM discipline and time management. Sales & Relationship Consultative, solution-based selling approach.
Strong negotiation and closing skills. Natural ability to build trust with veterinarians, nutritionists, and farm owners.
Proactive and self-driven personality. High emotional intelligence and adaptability.
Integrity in communication and reporting. Resilient, result-focused, and team-oriented.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.