Customer Relationship Manager jobs in United States

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we’re on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels.

• Market Development
  • Develop and implement sales strategies to capture business from key European source markets.
  • Establish and maintain strong relationships with tour operators, travel agencies, luxury travel consortia, and corporate accounts in Europe.
  • Identify new business opportunities in leisure, MICE, weddings, and premium group segments.
• Revenue Growth
  • Achieve and exceed assigned sales targets for room nights, revenue, and market share.
  • Promote long‑stay packages, premium suites, and tailored experiences for European clientele.
  • Upsell and cross‑sell hotel services including F&B, events, and spa.
• Client Engagement
  • Conduct regular sales calls, roadshows, and presentations to European clients.
  • Represent voco Monaco at international trade shows, exhibitions, and luxury travel fairs (e.g., ITB Berlin, WTM London).
  • Organize familiarization trips (FAMs) for European partners and media.
• Collaboration & Coordination
  • Work closely with Marketing to develop region‑specific campaigns, digital content, and promotional materials.
  • Coordinate with Revenue and Reservations teams to optimize pricing and availability for European markets.
  • Share market intelligence and competitor insights with management.
• Administration & Reporting
  • Maintain accurate records of accounts, contracts, and sales activities in CRM systems.
  • Prepare regular reports on performance, forecasts, and market trends.
  • Ensure compliance with IHG standards and hotel policies.

• Bachelor’s degree in Business, Hospitality, or related field.
• 3–5 years’ experience in hotel sales, preferably handling European markets for a luxury hotel or resort.
• Strong network of contacts with European tour operators, DMCs, and corporate accounts.
• Fluency in English is required; knowledge of German, French, Italian, or Russian is a strong advantage.
• Excellent negotiation, presentation, and communication skills.
• Proficiency in CRM systems and MS Office.
• Highly motivated, target‑driven, and flexible to travel frequently within Europe.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family.