It Technician jobs in South Africa

IT Technician Technical I, IT Operations

Provides end user support across the organization’s desktop, network, telephony, and application(s) environment. The candidate will maintain, analyze, troubleshoot, and repair/replace/upgrade computer systems, hardware, software, and computer peripherals, as well as serve as an escalation point to ensure tickets/incidents are resolved according to SLAs. The position requires excellent communication skills, attention to detail, and problem-solving capabilities.

Excellent proven skills on service management fundamentals with hands-on expertise in Problem Management, Incident Management, RCA & Ticket Analysis for deskside scoped equipment.

• Support/troubleshoot local servers and network devices with the help of Network and Servers team remotely. Intermediate knowledge and understanding of Network, Server & Voice infrastructure for strong troubleshooting & problem resolution skills.
• Hands-on experience on End user computing like Desktops, Laptops, Hard Phones, Wifi devices, etc. on both Hardware & Software aspects.
• Evaluate scenarios to effectively capture & recommend inputs to help make decisions on process exceptions.
• Troubleshoot & coordinate for high impact/severity 1/2 issues & communicate real-time updates to the BRC team.
• Hands-on experience on IT Support / IT Operations & End to end IT Service Delivery, Shift Management.
• Support onboarding New Accounts, managing Ramp Up & Ramp Downs, Account Movements.
• Manage BCP testing & failover by completing/coordinating checkouts on the floor.
• Ensure compliance and security for the site. Maintain systems compliance and audits as per COPC, ISO 27001 etc. standards & ensure 100% contract compliance.
• Hands-on handling of IT Ticket resolutions on ITIL based framework, maintaining systems compliance and audits to ensure 100% contract compliance.
• Raise change requests with supporting artifacts as defined in the process.
• Bit locker Desktop validation, OU Users Policy validation & Computer OU Policy validation.
• Installation of Encryption software on all the desktop/laptops to ensure compliance.
• Achieve and Maintain high IT VOC scores from operation teams.
• Willingness to work predominantly in night shifts, 24/7 environment.

ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town

Full time

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