Hotel jobs in United States
Front Office Manager
Pan Pacific Hotels Group
Front Office Manager
The Pan Pacific Hotel Singapore
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Front Office Manager
Job summary
A luxury hotel in Singapore is seeking a Front Office Manager to lead and oversee operations, ensuring a seamless guest experience and driving revenue through effective management and upselling initiatives. The ideal candidate should have at least 8 years of experience in a luxury hotel environment and be proficient in Opera PMS. This role emphasizes team leadership, operational excellence, and adherence to luxury service standards.
Qualifications
- Minimum 8 years of progressive Front Office experience in a luxury or 5-star hotel.
- Advanced proficiency in Opera PMS, including Opera Cloud.
- Strong knowledge of LQA and Forbes Travel Guide standards.
Responsibilities
- Lead and oversee all Front Office Operations for high-quality guest experiences.
- Drive room revenue and upselling initiatives in collaboration with Revenue Management.
- Ensure compliance with SOPs and cash-handling procedures.
Skills
Tools
Singapore
Pan Pacific Singapore
Rooms
Nestled between the bustling city and the vibrant Marina Bay, Pan Pacific Singapore presents spectacular views, modern business amenities and delightful dining experiences at our award‑winning restaurants.
The hotel's strategic location at the gateway to the Central Business District provides easy access for business travellers, and at the same time offers a wide array of sightseeing, retail and entertainment options in the vicinity.
Indulge in the luxury of 790 rooms and suites, backed by modern technology, wireless Internet and sweeping panoramas of Marina Bay.
The hotel offers a superlative range of meeting facilities comprising 24 meeting rooms totaling 2,842 sqm (26,716 sqf) of meeting floor space, including spacious rooms with natural daylight, incorporating latest technology, supported by a dedicated team.
Discover the invigorating energy of one of Southeast Asia’s most dynamic cities from the indulgent comfort of Pan Pacific Singapore
Lead and oversee all Front Office Operations to deliver a seamless, high‑quality guest experience aligned with brand and LQA standards.
Drive room revenue, loyalty program performance and upselling initiatives, while partnering with Revenue Management on forecasting and inventory control.
Ensure strict compliance with SOPs, credit policies, cash‑handling procedures and PDPA requirements.
Build and develop a high‑performing team through coaching, training, recruitment, performance management and succession planning.
Foster strong collaboration and morale across Reception, Concierge, Bell Services, Guest Relations, ServiceOne and Pacific Club.
Continuously evaluate and enhance operational processes, leveraging technology to improve efficiency and guest satisfaction.
Lead departmental participation in Sustainability, Workplace Safety & Health and emergency response programs.
Monitor departmental KPIs, analyse performance insights and support Senior Management in delivering both financial and non‑financial goals.
Minimum 8 years of progressive Front Office experience within a luxury or 5‑star hotel environment.
Advanced proficiency in Opera PMS (or equivalent), with additional experience in Opera Cloud, StayPlease or TrustYou.
Familiarity with Smart Hotel technologies and their role in enhancing the guest journey.
Strong knowledge of LQA and Forbes Travel Guide service standards.
Please write in with your detailed resume and email us at careers.ppsin@panpacific.com
- We regret to inform that only shortlisted candidates will be notified.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.