puestos en Cisco Systems, Inc. en México

Location:

Area of Interest

Technical Support

Job Type

Professional

Cloud and Data Center, Networking

Job Id

1435864

Meet the Team

Join Cisco’s Global Technical Center (TAC) as part of the Data Center Routing and Switching (DCRS) team within our Customer Experience—Support Services organization. Our mission is to help customers deploy, operate, and fix their networks by applying industry-leading troubleshooting techniques and deep technical expertise to optimize their Cisco solutions. As part of our team, you will take on complex networking challenges, requiring a solid grasp of advanced routing and switching protocols, including EIGRP, OSPF, BGP, VXLAN, MPLS, MST, and vPC.

Our dedication? Delivering the best possible customer experience—every time.

Your Impact

As a TAC Engineer in our DCRS team, you will:

• Support customers remotely, solving sophisticated challenges in live environments.
• Apply advanced tackle techniques to craft outstanding solutions tailored to each customer’s needs.
• Collaborate with engineering and development teams to resolve critical issues.
• Reproduce and troubleshoot customer-reported problems in lab environments.

The Technical Consulting Engineer is a hybrid position. Candidates should reside in Mexico and plan to be able to work from the Mexico City office.

Minimum Qualifications

• Possess 3+ years in technical support experience at any level in the following areas:
• Routing & Switching Expertise (Design, Implementation, Troubleshooting)
• Use of Wireshark, Packet Analyzer and other tools for TCP/IP packet analysis
• Hands-on experience with at least 4 of the following:

• Layer 2 Technologies: STP, vPC, FabricPath
• Network Management Protocols: PTP, NTP, DNS, DHCP
• Quality of Service: Queuing, policing, shaping
• Layer 2 Security: Port security, private VLANs, ACLs
• Layer 3 Security: ACLs, DAI, IP Source Guard, RPF
• VRF Routing, Multicast Protocols (PIM, IGMP, Auto-RP, BSR)
• Overlays: VXLAN, EVPN, OTV, MPLS, Segment Routing
• API-based Network Automation (REST APIs, NETCONF, YANG)
• Python Scripting & Network Automation
• Fabric Controller tools: DCNM/ NDFC

Possess an English level equivalent to B2 or higher.

Preferred Qualifications

• Possesses a bachelor’s degree in a technical field (such as Computer Science, Electronics Engineering, Telecommunication)
• Expertise in Cisco Nexus Platforms (N9K, N7K, N5K, N3K)
• Real-time Operating Systems (RTOS) Troubleshooting
• Industry Certifications:
• CCNA Enterprise
• CCNP (Enterprise or Data Center)
• CCIE (Enterprise or Data Center)

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