Workplace Services Lead Americas

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Scope: Americas, full-time, permanent

Reports to: Ice Cream Workplace Services and Real Estate Lead

Location: Mexico City, Mexico

If you are in the Unilever Ice Cream business or consider choosing to work for the Unilever Ice Cream business, you will work for the Global, leading Ice Cream player with €7.9bn Turn Over in 2023. The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Wall's, Magnum, Ben & Jerry's. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

ABOUT ICE CREAM: Life Tastes Better With Ice Cream

Unilever Ice Cream is the world's leading ice cream company, home to a portfolio of iconic brands like Magnum, Calippo, Solero, Festini, Talenti, and Yasso. We're committed to creating innovative products that bring unforgettable moments to our consumers-because, after all, "Life tastes better with ice cream."

JOB PURPOSE:

The Unilever Ice Cream business will form a separate organization from July '25. This entails building standalone distinct capabilities to support this new organization - including Workplace and Travel Services. The role offers an exciting opportunity to lead the Workplace strategy and execution for a newly formed company for the Americas region. The incumbent will play a pivotal role in keeping the Ice Cream business competitive, efficient and operationally running smoothly.

KEY RESPONSIBILITIES:

Strategic Workplace Management:

• Oversee and implement workplace strategies that enhance productivity, well-being, and collaboration across Americas Offices.

• Develop and lead Americas-wide workplace standards, ensuring alignment with global strategies.

Operations & Facilities Management:

• Manage day-to-day operations of workplace services, including facilities maintenance, security, cleaning, and safety protocols.

• Oversee vendor relationships, negotiating contracts, managing performance, and ensuring cost efficiency.

• Ensure facilities meet compliance and regulatory standards across all locations.

Workplace Experience & Culture:

• Design and implement initiatives that foster an engaging, inclusive, and productive workplace environment.

• Act as the main point of contact for Americas employees regarding workplace services and provide an exceptional employee experience.

Space & Resource Planning:

• Lead space planning, utilization, and office design to accommodate changing business needs.

• Manage office moves, expansions, and changes in layout, ensuring minimal disruption to operations.

Sustainability & Environmental Responsibility:

• Develop sustainability programs to reduce the environmental impact of workplace operations (e.g., energy efficiency, waste reduction).

• Align workplace services with ESG goals and sustainability initiatives.

Financial Management:

• Oversee budget planning, forecasting, and management for workplace services within Americas.

• Track and report on cost metrics, identifying opportunities for operational efficiencies.

Health & Safety Compliance:

• Lead health and safety programs, ensuring compliance with local regulations and maintaining high standards across all locations.

• Implement policies for crisis management and emergency preparedness.

SKILLS AND EXPERIENCES QUALIFICATIONS:

SKILLS REQUIRED:

• Leadership & Collaboration: Strong leadership skills with the ability to manage, motivate, and collaborate with cross-functional teams.
  
• Communication & Interpersonal: Excellent communication skills with the ability to influence stakeholders across all levels of the organization.
  
• Analytical & Problem-Solving: Ability to analyze data, assess trends, and implement innovative solutions to improve workplace efficiency and employee satisfaction.
  
• Project Management: Strong organizational and project management skills, with the ability to handle multiple initiatives and drive results within tight deadlines.
  
• Financial Acumen: Proficiency in budgeting, forecasting, and financial analysis to manage workplace services costs effectively.
  
• Technical Skills: Familiarity with workplace management software, facilities management platforms, and health & safety tools.
  
• Cultural Sensitivity: Ability to navigate and manage cultural differences across all locations.
  

EXPERIENCE REQUIRED:

• Workplace/Facilities Management: 7+ years of experience in workplace services, facilities management, or corporate real estate, ideally with experience in a regional or global role.
  
• Vendor & Contract Management: Extensive experience in managing vendor relationships and negotiating contracts across multiple locations.
  
• Health, Safety, & Compliance: Demonstrated experience in developing and implementing health, safety, and compliance programs within a corporate environment.
  
• Budget & Financial Management: Solid experience managing budgets and optimizing cost structures within workplace services.
  
• Project Management: Hands-on experience managing office projects, including relocations, renovations, and office expansions.
  
• Sustainability Initiatives: Experience leading sustainability and environmental responsibility programs within workplace operations is preferred.
  

LEADERSHIP:

• Owners' Mindset: The Ice Creams separation is an exceptional opportunity to design something new - with no holy cows or periphery to limit your vision. We need someone who can think boundary-less & fully own this agenda.
  
• Agile Mindset & Design Thinking: Fast, iterative, prototype thinking.
  
• PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
  
• PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
  

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?

To apply, you must do so online. Please do not forget to upload your CV, latest EoY and a motivation letter. If you have been informed that you are at risk of redundancy, please make sure to tick this box during your application. Please also attach your letter of redundancy to the application.

Your application will be reviewed against our requirements, and we will be in touch shortly after the closing date to provide you with an update on the status of your application.

Disclaimer

Equal Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

We take pleasure seriously. Join the Ice Cream team now!

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.