Welcome Ambassador

Job Description

Job Number:

Welcome Ambassador (HOT0BDXX)

Work Locations

Waldorf Astoria Cancun, Carretera Federal Cancun - Tulum, Cancun 77569

A Welcome Ambassador delivers exceptional customer service to Guests, maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, and providing other services for all Guests.

What will I be doing?

As a Welcome Ambassador, you serve as a key connection point between Guests and the hotel as well as other hotel departments. The hotel property influences the Guest's first impression, and therefore, you must ensure to always offer a professional and welcoming disposition.
Specifically, the Welcome Ambassador will perform the following tasks at the highest level of service:

1. Comply with Company brand standards at all times
   - Welcome guests on arrival
   - Maintain frequent contact with regular Guests and visitors
   - Keep up to date on all hotel services as well as VIPs and special events
   - Be knowledgeable on external locations, attractions, and landmarks in the vicinity
   - Project a professional manner with an emphasis on hospitality and guest service
   - Ensure that all individual customers and Groups receive fast, efficient, and friendly service
   - Ensure that the Concierge Team is kept fully aware of any relevant feedback from either the customers or other departments
2. - Process accurately check-ins and check-outs
   - Project a professional manner with an emphasis on hospitality and Guest service
   - Comply with Hotel security, fire regulations, and all health and safety legislation
   - Execute tasks as instructed by the Concierge Supervisor or Guest Service Manager
   - Serve your role and Team in an environmentally conscious manner

What are we looking for?

A Welcome Ambassador serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

1. Previous experience working within the hotel, leisure, and/or retail sector
2. Meticulous personal presentation and strong communication skills
3. Calm, courteous, and discreet demeanor
4. A good knowledge of the area and the country in general, preferred
5. A passion for working on a team as well as autonomously
6. Calm, efficient, and organized
7. A passion for delivering exceptional levels of Guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job:

Guest Services, Operations, and Front Office