Training Supervisor - Associate

Title: Training Supervisor - Associate

Department/Office: Latin America and Caribbean (LAC)

Reports to: Education Senior Manager

Overall Responsibilities:

Implement the different educational programs for members and non-members in the region in a timely manner, follow up on the calendar of educational virtual and in-person events, compile the information and presentations for each session as needed, and support the logistical and educational needs before, during, and after the event.

Essential Duties & Responsibilities:

• Follow up on the annual educational virtual and in-person events program for its implementation.
• Configure the platforms for virtual educational events and ensure proper execution.
• Carry out necessary rehearsals and tests with the speakers to ensure knowledge of the virtual education platform or applications.
• Actively seek out new speakers, maintain excellent communication with them, track and manage speakers’ information such as agreements, bios, and photos.
• Review PPT presentations and any documents produced by speakers for compliance with IAAPA’s templates, style guide, and brand.
• Assist in the implementation of educational sessions, face-to-face or virtual, participating as a moderator as needed.
• Collaborate with the logistics of implemented educational events such as AV needs, be aware of possible technical issues, and adjust the time schedule.
• Create documents and/or infographics to deliver to attendees before, during, or after the education programs as requested, and create new ones to recycle past content.
• Set and upload the satisfaction surveys on the appropriate platforms, collaborating with the regional and global teams to align and standardize the surveys.
• Compile the survey data for each survey carried out at the end of the educational and connection events programs.
• Upload and implement knowledge assessments, diagnostic evaluations, or other polls to the designated platforms as needed.
• Prepare statistical reports on educational events to provide information that facilitates decision-making.
• Periodically review the publications of educational events in the region (web page and social media), to maintain updated and correct if needed.
• Support identifying industry and members’ training needs.
• Solve member and non-member inquiries regarding the training programming, events, and global educational offer.
• Collaborate with the regional office team to achieve the regional goals.
• Provide guidance and support during the IAAPA certification process to those who request it.
• Comply with training management indicators.

IAAPA Expo

Pre-Event

• Assist with registration details for speakers.
• Support the Education Subcommittee, the Education Director, and the Brazil office Manager in the planning for IAAPA Expo Education: Latin America and Caribbean Lunch and Learn, Brazilian Breakfast, interpreted sessions, and others as needed.
• Liaise with the global education and communications team and with the Membership marketing manager to ensure the Latin America and Caribbean Education programming and translated sessions are accurate.

Qualifications:

• Bachelor’s degree required or the equivalent work experience.
• Experience with the attractions and/or association/non-profit industry preferred.
• 2 or more years of experience in education development or HR administration preferred.
• Educational program planning experience.
• Experience conducting and implementing online and face-to-face educational events.
• Manage and set up online educational applications, LMS preferred.
• Goal-oriented and customer service skills.
• In-depth knowledge of various software tools (Office, Survey apps, LMS platform, Zoom, Online learning apps).
• Bilingual – Spanish, English; Portuguese is a plus.
• Excellent written and verbal communication skills in English and Spanish.
• Ability to travel 10% domestically or internationally.

Characteristics:

• Self-starter
• Detail-oriented
• Service-oriented
• Problem Solver
• Creative
• Analytical
• Listener

Notes:

Working in the office is required. Limited telecommuting opportunities may be available for this position after six months of service.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.