Track & Trace After Hours Support Analyst

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

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Join PepsiCo, dare for better.

The Opportunity

The purpose of this role is to provide issue resolution and tracking support for our business. The nature of the work is proactive and must be able to alert key stakeholders on potential service gaps. Such services include proactive issue resolution, load scheduling, and customer collaboration on all logistics matters.

Your Impact

As Track & Trace After Hours Support Analyst your functions would consist of:

1. Carrier compliance to include track & trace check calls
2. Ensure route guide compliance by holding carriers accountable to haul their allotted award
3. Proactive shipment tracking and customer alerts for known anticipated service gaps
4. Timely issue resolution
5. Flexible work schedule to ensure coverage
6. Ability to manage loads via a TMS software solution
7. Deliver 95% OTD as measured to the delivery appointment
8. Select optimal mode of transportation to deliver the right service solution at the lowest landed cost
9. Support of daily work flow including load coverage and customer issue resolution
10. Timely support and oversight of load management
11. Strong working knowledge of customer’s supply chain, requirements, and new initiatives (Favorable service perception via customers perspective)

Who Are We Looking For?

Education

• Bachelor’s degree in Business/Control/Operations

Experience

Important! Since this role directly supports operations in the United States, the working hours may be from 3 PM to 11 PM or from 11 PM to 7 AM in MX, adjusting according to daylight saving time changes. The work schedule will be from Monday to Friday, with weekends off.

• Fluent in English
• Ability to effectively communicate with OTR drivers and dispatchers in a constructive manner
• Strong passion for customer service and logistics excellence
• Ability to learn and update transportation management system
• Ability to effectively interact and build a favorable business relationship with all carriers and customers
• Proactive shipment tracking and customer alerts for known anticipated service gaps
• Ability to operate and flourish in a fast paced environment
• Strong team player and committed to teamwork in all situations
• Willingness to embrace change and all other assigned duties for the greater good of the team
• Strong computer and typing skills required
• Proven ability to lead, coach, motivate, and support others

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop every day through a wider range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.