TikTok Commerce - Customer Solution Manager

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team

The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users.

Responsibilities:

1. Responsible for partnering with account management in onboarding strategic partners in collaboration with product and operation stakeholders.
2. Be the trusted technical advisor to partners. Guide partners in discovery, design and implementation to integrate systems with the TikTok platform.
3. Provide expert advice based on industry best practices, integration patterns and product knowledge of the TikTok platform and target platform.
4. Align partners, technology partners, and system integrators to implement successful integrations at macro and micro design phases. Ensures adherence to integration standards, policies and governance.
5. Collaborate with clients, technical support and engineering teams in customer issue diagnosis and resolution.
6. Gather learnings and market feedback. Provide market insight to guide product roadmap. Scale best practices to achieve long-term success.