Territory Operations Manager

Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds!

Do you want to know why Rappi?

️ WE SEE OPPORTUNITIES where others see problems

️ WE SEE CLOSE where others see distance

️ WE SEE ADRENALINE where others see pressure.

Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience.

Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission.

Job Description Summary

Como parte de Rappi, serás responsable de:

The goal of the territories will be to ensure the performance and functioning of live operations and plans. They must ensure that order loss is reduced, that we maintain a cancellation rate below 2.%, and that supply in the cities is sufficient for operation. They will be close to the Rappitenderos to provide support to the different actions of the areas, contributing ideas and execution. Ensuring to be in parallel with the global teams to execute improvement processes together at city level and ensure good quality metrics.

• Identify opportunity patterns and execute action plans.
• Receive and analyze cases from Rappitenderos.
• Standardize processes.
• Monitor the area's performance indicators to measure the effectiveness of improvements.
• Follow up on the acquisition and retention of Rappitenderos.
• Ensure that all operations are carried out profitably.
• Improve operational management systems, processes, and best practices.
• Formulate strategic and operational objectives.
• Review the budget and use it to improve profitability.
• Train and supervise staff.
• Find ways to increase quality.

Bien y ahora, ¿Cuáles son los requisitos para que yo sea parte de este universo de neón?

• Education: Bachelor's degree
• Experience: Minimum of 2 years in the operations area
• Knowledge: Team management and leadership skills
• Ability: To understand and adapt to different contexts and scenarios
• Analytical Profile: To find and understand what is happening in each of the cities
• Software:
• Excel
• Google Sheets
• PBI
• SQL / Snowflake (desirable)
• Customer orientation
• Data management and analysis
• Analytical thinking
• Teamwork
• Leadership
• Decision-making
• Research
• Proactive attitude
• Ability to work under pressure

Tipo Empleador: Regular

Empleador: Rappi Technology Mexico

Para más información consulta nuestra pagina web https://about.rappi.com/es y revisa nuestras reseñas en Glassdoor https://acortar.link/Eqm07Q

¡Te esperamos con mucha ansiedad y brillo en los ojos para entregar magia juntos! #Rappi