Technical Program Manager - Cross-Funtional - Cloud, Remote within Mexico

Technical Program Manager - Cross-Functional - Cloud, Remote within Mexico

Location: Remote within Mexico

Area of Interest: Business Strategy and Operations

Job Type: Professional

Application Closing Date: 01/15/2025

At Cisco Meraki, magic is created by the energy and passion of our employees, who shape our dynamic community and empower us to problem-solve for our customers. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.

Meraki is seeking an experienced Technical Program Manager for driving highly cross-functional cloud engineering programs across diverse teams. You will work closely with our Engineering, Product Management, and other teams to shepherd projects through all phases of development, delivering high-quality products to achieve target success.

Responsibilities:

• Leading highly multi-functional programs for Meraki’s Dashboard, cloud backend, and SRE
• Managing programs including APIs, test quality and code coverage, meeting patching SLAs, internal developer enablement, building device management solutions, authentication and authorization, product integration with other Cisco products, private cloud scaling, supporting new regions and compliance regimes, component maturity, and framework upgrades
• Leading requests & technical dependencies from both internal Meraki and broader Cisco teams
• Supporting engineering teams in inter-team requests and alignment on larger initiatives
• Building and driving program plans with well-led dependencies and partner alignment
• Implementing and tracking program work, achievements, action items, technical dependencies, risks, and mitigation plans
• Conducting root cause analysis on failures/bugs to understand why things went wrong and propose changes to prevent future occurrences
• Driving opportunities for improvement after key project completion to learn how to improve existing ways of working and processes
• Working with engineers, product managers, and other program managers to help define priorities
• Understanding product use cases and communicate technically with engineering and product teams
• Developing strong working relationships with cross-functional teams to best understand and deliver on business goals and priorities
• Preparing program status reports and executive briefings for various partner groups
• Adhering to metrics and governance for Meraki’s process and driving process improvements
• Driving Objectives & Key Results (OKRs) and Quality Reviews for the Cloud team, including management of high severity bugs

Qualifications:

• Bachelors or higher degree in a related technical field or equivalent experience in software engineering
• 5 years of demonstrated ability as Project Manager in software, hardware, embedded, networking, cloud technologies or products
• 3 years of proven experience as a Project Manager specifically in software products and cloud backend technologies
• Proven ability to thrive in highly multi-functional environments and effectively collaborate with diverse teams
• Strong understanding of software development processes and Agile methodologies
• Excellent communication, interpersonal, and presentation skills
• Experience working with project planning tools (Jira, Wrike, Confluence, Google Docs)
• Appetite for rapid changes and comfort with navigating through uncertain/ambiguous situations
• Experience working in an agile (Scrum, Kanban, etc.) environment

We encourage you to apply even if you don’t meet all the points above, as we believe that great candidates come from diverse backgrounds.

Cisco is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.