Mexico
TAMs are responsible for general governance and the provision of technical services. They provide customers with the necessary guidance and support throughout the implementation lifecycle to ensure the correct and most effective use of Oracle products and related implementation services.
A Senior Technical Account Manager shows authority, trust, and meaningful understanding of business strategy and customer industry factors. Plans complex prospect account revisions. Monitors, communicates, and reports complex projects. Assumes a project/program leader role. Applies advanced technical and business skills in the specialization area. Provides leadership and expertise in developing new products, services, and processes.
TAM's goal is to manage the delivery of Oracle services to:
The TAM is expected to:
Mandatory professional degree in Information Technologies or similar, with English language proficiency. Prior experience managing activities and team lead capacity preferred. Demonstrated experience in package systems implementation. Understanding of various technical architectures and latest Oracle product technologies. Project Management (PMP), ITIL, and/or SCRM certification preferred. Industry experience is desired.
The portfolio of services includes managed, on-premises, hybrid cloud, applications, platforms, and databases (SaaS/PaaS/IaaS), and security services that all TAMs can manage in whole or in part.
This position looks after a TAM with SaaS operation experience, from implementation to operation. Functional processes knowledge is desirable, while Agile project management hands-on experience is mandatory.
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