Technical Account Manager, Enterprise Support

Technical Account Manager, Enterprise Support

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager to support our customers’ creative and transformative spirit of innovation across all technologies. This is a technical role, in which you will have the opportunity to be the principal technical advisor and ‘voice of the customer’.
As a Technical Account Manager, you will help craft and execute strategies to drive customer adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs proactive scope and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers’ AWS environments operationally healthy. The closer relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

Key job responsibilities
Every day will bring new and exciting challenges on the job while you:

1. Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
2. Complete analysis and present periodic reviews of operational performance to customer.
3. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
4. Foster trusting relationships with customers, understanding their business needs and technical challenges.
5. Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope and risk management.

About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

BASIC QUALIFICATIONS

- 2+ years of hands-on Experience with operational parameters and troubleshooting for one (1) of the following: Infrastructure/ Systems Administration / Networking / DevOps /Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment.
- Bachelor’s Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience or 4+years.
- Able to communicate effectively in English, within technical and business settings.

PREFERRED QUALIFICATIONS

- Experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, IT Security, BigData/Hadoop/Spark, Operations Management, Service Oriented Architecture.
- External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences.
- Experience in a 24x7 operational services or support environment.
- Experience with AWS services and/or other offerings.
- Experience scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHP.
- Experience in customer-facing business presentations covering business and technical aspects or equivalent.

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