TAO Test Analyst

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of TAO Test Analyst, to work within the Process and Tech Pillar within our Talent Acquisition & Onboarding (TAO) Transformation Programme and contribute to the delivery of testing across the rollout of the new processes and systems. This is a unique opportunity to influence how we attract, engage, and retain talent on a global scale. The role will report into the Test Manager.

Principal accountabilities:

1. Be a key member of a multi-disciplinary Process and Tech team within the TA transformation programme, working with TAO, HR, Design, IT, and business architecture.
2. Support the Test Manager in the delivery of a clear test strategy and plan in accordance with tight project timelines.
3. Manage and co-ordinate testing across sprints, UAT, SIT, and Service Rehearsal testing, considering test cases, scenarios, traceability, data, execution, documentation and closure/sign-off.
4. Work with key team members to ensure business requirements are tested appropriately as part of the work completed in sprints, with thought and consideration to test scripts, test data, traceability, test evidence/documentation etc.
5. Work with the Test Manager to ensure the Programme team members and Business users are trained appropriately and have clear guidance material to ensure testing is completed effectively.
6. Support the management and co-ordination of testing resources and third parties/vendors.
7. Ensure all key business stakeholders are aligned with test documentation.
8. Contribute to the User Acceptance Testing phase including preparation, execution, and formal closure.
9. Contribute to the Service Rehearsal Testing phase including preparation, execution, and formal closure.
10. Working with the Test Manager, perform and manage Functional and Integration testing with third parties via agreed test plan and ensuring defects/issues are resolved by third parties within timeline.
11. Feed in any regular updates and reports on test progress, results, and risks.
12. Build positive relationships and work closely with business stakeholders, colleagues, support teams and suppliers.
13. Working knowledge of JIRA to own defect management lifecycle.
14. Able to apply latest test approaches across waterfall and agile and in a variety of complex delivery environments.
15. Aware of the latest trends in test approach and methodologies with the ability to drive best practices for Quality Assurance and Quality Engineering.

Key Requirements for the Role:

1. Testing experience, ideally most of which is in a large-scale transformation environment, with test management and execution experience across the lifecycle of technology implementation.
2. Understanding of agile and iterative testing methodologies with a focus on the functional / business testing execution.
3. Ability to work with Design and Business teams to create test scripts (and appropriate test data) from functional requirements.
4. Ability to support and train senior business users with regards UAT and Service Rehearsal Execution.
5. Hands-on approach, with strong attention to detail and commitment to high quality test preparation and execution.
6. Strong communication and stakeholder management skills.
7. Motivated self-starter, curious to find better solutions and speak up.
8. Ability to work in teams across multiple locations globally.
9. Knowledge of HR, Talent Acquisition and Service Management technologies would be an advantage (preferably SuccessFactors, Service Now and Eightfold).

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***