Systems/Software Engineer

Systems/Software Engineer

Description -

Job Description

Roles and Responsibilities:

• Capture and qualify complex Tenant/Group Tag customer requirements
• Drive the HP solutioning of the complex requirements
• Set up the complex services in the Device Registration engine
• Support daily device registrations for devices purchased by customers with HQs located in the Region
• Provide issues resolution support
• Work with the global PM’s and global stakeholders to understand the customer need and implement the same
• Participate in recommending semi-complex upgrades and/or improvements to standardize the customer image platforms.
• Support the requirement definition, analyze and write specifications when required.
• Collaborate and communicate with internal partners regarding software systems design status, project progress, and issue resolution.
• Conduct research and develop solutions with the goal of increasing automation coverage.
• Actively participate in process improvement initiatives and help ensure overall product quality. Identify process bottlenecks (e.g. with requirements, design, implementation, etc.) and work with appropriate teams on improvement plans.

Skills and Experience:

• Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.
• Successfully apply knowledge of fundamental concepts, practices, and procedures of particular area of specialization.
• Typically 8+ years of successful experience in related field and successful demonstration of Key Responsibilities.
• Imaging Tools like Symantec Ghost, DISM, ImageX.
• Must have expertise in Microsoft Deployment Toolkit (MDT) and System Center Configuration Manager Operating Deployment (SCCM OSD).
• Strong PowerShell experience, and ability to understand other scripting languages.
• Express difficult and complex concepts clearly and concisely both orally and in writing.
• Write clear, logical reports, and instructions.
• Help identify, create and/or implement processes or products to efficiently manage and enhance the quality management processes.
• Strong written and verbal communication skills. Ability to effectively communicate design proposals and negotiate options.
• Knowledge of BIOS in multiple platforms.
• Hands-on knowledge on development of UEFI BIOS, secure boot, boot guard etc. is preferable.
• Debug and isolate BIOS issues and work with BIOS vendors for resolution.
• Experience on AMT and Vpro provisioning would be a plus.
• Understanding and customization on HP diagnostics would be an added advantage.
• Certification on MCSE, SCCM & ITIL preferred.

Working Area:

• Ability to apply basic level of knowledge to solve a variety of common business issues. Works on problems/projects of basic complex scope.
• Exercises independent judgment within defined practices and procedures to determine appropriate action.
• Acts as an informed team member providing analysis of information and limited project direction input.
• Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.
• Works on problems of standard complex scope.

Job - Software

Schedule - Full time

Shift - No shift premium (Mexico)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement