Supply Manager

About the Role

Uber Shuttle is an everyday commute product that is safe, reliable, and affordable. With just a few taps and a short walk, Uber Shuttle makes it easy for riders to book a guaranteed seat on a commuter shuttle bus from a selection of fixed routes and pick-up stations. We currently operate across MEA, India, and LATAM with this product in a B2C and B2B capacity. We have been working hard to bring the Uber Shuttle magic to Mexico. Now we are looking to expand the Mexico-based team! This team will be targeting the B2C and B2B space to provide riders with an easy, reliable, and safe way to get to work. This is an opportunity to be a part of a startup within an established company and to help shape this team and this product offering for the Mexican market.

This role is based in Mexico City and reports directly into the Mexico GM. The Manager, Supply will be responsible for driving Uber Shuttle supply acquisition and growth and help build our fleet partner base as we expand across multiple cities in Mexico. This role requires strong commercial acumen coupled with good people skills to drive engagement within fleet partners. As a part of this role, you will also be working on long-term solutions for strategic supply sourcing. This role is best suited for people who have prior experience in Business development/Vendor management/Vendor Sales, etc. and are comfortable working on unstructured early-stage problems.

What you'll do:

Supply Acquisition: Plan and acquire Uber Shuttle supply for the cities we operate in by working with existing and new fleet partners.

Fleet Partner Relationships:

1. Develop and maintain relationships with our current fleet partners and help them grow with Uber. Build and drive engagement through various channels.
2. Make sure fleets and drivers are hitting SLAs on existing deals with customers.
3. Train and help fleets and drivers use our Uber Shuttle technology to run their side of the operation as smoothly as possible.
4. Work with suppliers to gather feedback and build cases to advocate for their requests to be built into our products.

Supply Cost: Work on strategies like cross-utilization, pricing improvements, etc. to reduce supply cost and drive profitability for the business.

Strategy: Long-term strategy to add new supply to the market by working with fleet partners, fleet brokers, OEMs, and other industry stakeholders.

Problem Solving: Deep dive into our most challenging problems on Supply growth and retention and develop solutions through first-principle thinking & robust analysis.

Analyze Data: Keep tabs on the customer metrics and delve into the driver metrics that are associated to identify gaps, develop hypotheses, and use data to drive improvement.

Be an Owner: We're building a business and there's a lot that we don't know. You will need to be a self-starter that doesn't shy away from facing challenges and takes initiative to ensure we move the business forward.

What you'll need:

1. Three or more years of relevant experience in the tech, shuttle/charter, logistics, or freight industries.
2. The ability to clearly communicate and present information to stakeholders across all levels of the business.
3. Strong business and operational acumen as well as critical problem-solving skills.
4. Proactive and creative solutions-driven approach, with a 'get it done' attitude.
5. Strong attention to detail and organizational skills.
6. Proficiency in Excel/Google Sheets with the ability to help visualize data for customer and internal presentations. Prior experience in business development, customer sales, account management, procurement, or operations is a plus.

Bonus points:

1. Experience working with Tech teams including Product, Eng, and Data Science.
2. Experience managing and motivating a high-performing team.
3. Proficiency in SQL and other data tools (i.e., Google Sheets and Tableau).