Supply Chain Business Support Analyst

Overview

Working shift: Monday, Thursday, and Friday (2:00 PM - 9:30 PM) Saturday and Sunday (5:00 AM - 1:30 PM)
Work location: Bosques de los Duraznos No. 67 Miguel Hidalgo, Distrito Federal 11700

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years. A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.
Know more: PepsiCoJobs
Join PepsiCo, dare for better.

Responsibilities
The Opportunity
The Supply Chain Business Support Analyst role will play a critical part of the PGT Site Deployment for PBNA, providing Hypercare support. The foundation of this role will require tactical real time/remote support for post go-live activities, support training change management activities and proactively look for future system concerns and adjustments due to deployment. The ideal candidate will provide expert knowledge and experience to project activities within manufacturing and warehouse operations, inventory management, production, and quality. Success in this role will depend upon a candidate who can be a results-oriented “change agent” who can understand different scenarios and help facilitate big-picture and tactical execution throughout the project. This role will partner extensively across the organization with the larger PBNA ERP project team, baseline business leaders, IT organization, Global Template Team and with the various external partners on the project (IBM and SAP).

Your Impact
As Supply Chain Business Support Analyst your functions would consist of:

• Support Deployment & Lead post go-live support - assisting sites with Business Processes, training, transactions, troubleshooting
• Assist with creating and updating Troubleshooting Guides
• Pull KPI data for sites in Hypercare
• Provide Field Location Leaders with ad-hoc support as needed, and periodic updates on process improvement opportunities
• Produce project deliverables and ensure overall quality - includes Design/Build, Configure/Test, & Deployment
• Support and Improve end user training
• Support super user activity including UAT (user acceptance testing)
• Support adoption and change management, implementing process improvement to drive application sustainability.
• Identify S4/EWM gaps vs PBNA requirements, propose solutions, and develop action plans.
• Escalate appropriate decision-making requirements to PBNA ERP Project Leadership
• Reach out to external consultants (Subject Matter Experts) and baseline team members for advice, guidance, and assistance.

Qualifications
Who Are We Looking For?

• Bachelor’s degree in Business/Control/Operations/Warehouse/Manufacturing
• Fluent in English
• 1-2 years of experience in supply chain, especially warehouse
• SAP or SAP S/4 HANA desirable
• Ability to manipulate Excel to extract necessary data
• Advanced/Proficient Computer Skills (Outlook, Word, Power Point, Excel)
• Ability to work within strict deadlines, learn new processes quickly, work effectively with a team, and adapt to constantly evolving work responsibilities
• Strong analytical and problem-solving skills to formulate effective action plans to deal with issues proactively
• Exceptional organizational skills to handle the high volume of requests
• Ability to effectively communicate in a professional and constructive manner internally and with customers
• Strong passion for customer service
• Ability to effectively interact and build a favorable business relationship with internal and external customers
• Strong team player and committed to teamwork in all situations
• Excellent written and oral communications skills
• Demonstrated ability to leverage systems and tools.

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• Recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• Benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.