Supply Chain Business Support Analyst

Working shift: Monday, Thursday, and Friday (2:00 PM - 9:30 PM) Saturday and Sunday (5:00 AM - 1:30 PM)

We are PepsiCo

PepsiCo is one of the world's leading food and beverage companies with more than $79 Billion in Net Revenue and a global portfolio of diverse and beloved brands. We have a complementary food and beverage portfolio that includes 22 brands that each generate more than $1 Billion in annual retail sales. PepsiCo's products are sold in more than 200 countries and territories around the world. PepsiCo's strength is its people. We are over 250,000 game changers, mountain movers and history makers, located around the world, and united by a shared set of values and goals.

We believe that acting ethically and responsibly is not only the right thing to do, but also the right thing to do for our business. At PepsiCo, we aim to deliver top-tier financial performance over the long term by integrating sustainability into our business strategy, leaving a positive imprint on society and the environment. We call this Winning with Purpose. For more information on PepsiCo and the opportunities it holds, visit www.pepsico.com.

The Opportunity

The Supply Chain Business Support Analyst role will play a critical part of the PGT (PepsiCo Global Template) Site Deployment for PBNA, providing Hypercare support. The foundation of this role will require tactical real time/remote support for post go-live activities, support training change management activities and proactively look for future system concerns and adjustments due to deployment. The ideal candidate will provide expert knowledge and experience to project activities within manufacturing and warehouse operations, inventory management, production, and quality. Success in this role will depend upon a candidate who can be a results-oriented “change agent” who can understand different scenarios and help facilitate big-picture and tactical execution throughout the project. This role will partner extensively across the organization with the larger PBNA ERP project team, baseline business leaders, IT organization, Global Template Team and with the various external partners on the project (IBM and SAP).

Your Impact

As SC Analyst, your responsibilities would consist of:

• Support Deployment & Lead post go-live support - assisting sites with Business Processes, training, transactions, troubleshooting
• Assist with creating and updating Troubleshooting Guides
• Pull KPI data for sites in Hypercare
• Provide Field Location Leaders with ad-hoc support as needed, and periodic updates on process improvement opportunities
• Produce project deliverables and ensure overall quality – includes Design/Build, Configure/Test, & Deployment
• Support and Improve end user training
• Support super user activity including UAT (user acceptance testing)
• Support adoption and change management, implementing process improvement to drive application sustainability.
• Identify S4/EWM gaps vs PBNA requirements, propose solutions, and develop action plans.
• Escalate appropriate decision-making requirements to PBNA ERP Project Leadership
• Reach out to external consultants (Subject Matter Experts) and baseline team members for advice, guidance, and assistance

Who Are We Looking For?

Education

• Bachelor’s degree in Business/Control/Operations/Warehouse/Manufacturing

Experience

• Fluent in English
• Anything in supply chain will be helpful, especially warehouse - 1-2 years of experience
• SAP or SAP S/4 Hana desirable
• Ability to manipulate Excel to extract necessary data
• Advanced/Proficient Computer Skills (Outlook, Word, Power Point, Excel)
• Ability to work within strict deadlines, learn new processes quickly, work effectively with a team, and adapt to constantly evolving work responsibilities
• Must have strong analytical and problem-solving skills to formulate effective action plans to deal with issues proactively
• Exceptional organizational skills to handle the high volume of requests
• Ability to effectively communicate in a professional and constructive manner internally and with customers
• Strong passion for customer service
• Ability to effectively interact and build a favorable business relationship with internal and external customers
• Strong team player and committed to teamwork in all situations
• Excellent written and oral communications skills
• Demonstrated ability to leverage systems and tools

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Excellent analytical skills and the ability to translate analytical findings into actionable solutions and processes
• Organized personality
• Team player
• Ability to manage stress and meet deadlines while maintaining high levels of accuracy
• Advocates for and embraces the use of new tools and techniques
• Problem Solving
• Seeks opportunities to strengthen digital culture through collaborating and sharing knowledge
• Track record of improving processes, leading projects and influencing decision-makers
• Has an informed opinion on digital trends, including fluency with specific digital technologies

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.