Sr. Quality Engineer

Provide leadership, support, participation, and facilitation to the organization’s performance, Customer Service, and process improvement efforts using quality management principles. Provide leadership and direction for all Quality Service associates. Ensure the development and implementation of effective quality plans and process control plans for internal and external processes. Provide support to Engineering in new-product development projects and support the organizational needs and core values.

Deploy Quality Tools

• DMAIC methodology (define, measure, analyze, improve, control)
• Teach the QAs methodology and application to the facility
• Data mining and root cause analysis
• Reliability/Repeatability measurement system analysis
• Lead Black Belt Projects and key process improvement teams
• Develop Green Belts and teach/coach tool use to all associates and assure application in the production setting
• Develop & implement process auditing / measurement systems for internal / external processes
• Build prevention into the development of new products / processes using Quality Engineering concepts
• Uses a teaming approach to get things done, supports process teams.
• Audits Plant WI and Procedures for effectiveness and accurate use

Process Improvement

• Kaizens – lead and participate in kaizens
• Deploy lean tools and techniques to solve production issues
• Identify waste and rework and enact plans to improve/solve
• Use a teaming approach to get things done, support process teams on both quality and process improvements
• Support and track team process improvements
• Ensure that Engineering changes and key improvements meet timelines and desired outcomes

Customer Services

• Engage in resolving customer remake and listening post concerns.
• Using above process and quality acumen, resolve issues and create sustainable solutions.
• Follow up with internal and external customers to ensure resolution is effective

Education and Experience

• Minimum - Bachelor's degree in an Engineering discipline
• 4-7 years relevant work experience
• 5+ years Quality management at the Plant level.

Preferred Education and Experience

• ASQ Certification in Quality Engineering or Management
• Certified Black Belt
• Consumer products quality and process improvement experience
• Experience in resolving customer issues including direct engagement by phone
• Experience in dealing with internal and external suppliers and resolving issues at all levels
• Experience in training and coaching teams on the production floor

Knowledge, Skills and Abilities:

• Must be 100% bilingual (English/Spanish)
• Effective written and verbal communication skills.
• Proven ability to lead through teams as well as be effective team members of a facility management team.
• Knowledge of the application of statistical tools for problem solving, process measurement, process control, and process improvement.
• Working knowledge of Minitab statistical software (or similar) and adept with Microsoft Office products (including MS-Word, Excel, Power Point, Access, and Project Manager).
• Experience in quality management systems and Total Quality Management concepts.
• Must be able to plan and direct own work with minimal direction from others.
• Lean Manufacturing tools.

Desired Skills

• ISO 9001 Quality Management Systems.