Sr Program Manager, Strategy and Operations (Driver Experience), Amazon Flex Mexico

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complemented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.

Within Amazon Flex, we are rapidly growing as we stand up new business models to facilitate rapid growth for Amazon. This role affords an opportunity to work on the cutting edge of innovation while facilitating the creation of new business models. As the Program Manager for Amazon Flex New Business, you will own developing new business opportunities to utilize the Flex delivery partner network. To achieve your goals, you will work with functions that cut across the organization, including data science, technology, operations, and marketing.

Key job responsibilities

1. Work closely with finance, marketing, capacity management, data science, engineering, and program management on all strategic new business initiatives.
2. Support new product and program launches including working with other programs and product management team leaders that wish to leverage Flex as a last mile solution.
3. Make difficult resource trade-offs and align leadership on inputs, outputs, and priorities.

Basic Qualifications

1. 5+ years of program or project management experience
2. Experience using data and metrics to determine and drive improvements
3. Experience owning program strategy, end to end delivery, and communicating results to senior leadership
4. Fluent in Spanish and English
5. 2+ years of driving process improvements experience
6. Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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