Sr Operations Analyst

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Team Overview

Our Operations Analyst will work in 99’s Quality Governance team, focused on creating and ensuring the quality standards aiming at improving user's value perception. Being part of the Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever.

This data driven role calls for a rare combination of consumer inspired analytical thinking & interpersonal ability. Be prepared for a fast paced, challenging and joyful environment. Never a dull moment!

Role Responsibilities

• Analyze and interpret data related to user perception and experience to identify opportunities for improvement.

• Create and maintain dashboards and indicators that enable continuous monitoring of related metrics.

• Develop quantitative and qualitative analyses that support suggestions for improvement initiatives.

• Create and manage projects to improve user perception involving strategies on several fronts, such as changes in operations activities, product improvements, creation of communication campaigns, etc.

• Act as a bridge between related areas to ensure alignment of objectives and the execution and progress of projects.

• Familiarity with data analysis and complex metrics to generate actionable insights.

Role Qualifications

• Knowledge and experience in segmentation models and user engagement strategies.

• Experience in leading multidisciplinary projects involving different areas of the company.

• Ability to collect and organize data from multiple sources such as internal databases, research reports, app store evaluations, etc.

• Experience with data analysis tools such as SQL, Python, Excel/Google Sheets and BI platforms (Tableau, Power BI or similar).

• Strong communication and presentation skills to influence stakeholders' activities according to the insights generated.

• Advanced English for communication with teams in China.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Women, and 99Families.

This is our ongoing journey, with much more still to come. We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms