Sr IT Engineer- ServiceNow

Join a team recognized for leadership, innovation and diversity

ServiceNow Technical Architect with experience in specializing in ServiceNow products development, consulting and delivering solutions across various ServiceNow product lines. Architected futuristic, sustainable solutions for large-scale organizations. Collaborate with stakeholders across cross-functional domains, and technical and Leadership teams to roll out GRC-wide initiatives. You will execute multiple projects parallelly through effective planning, situational adaptation, and strong decision-making capabilities. This position reports to the Director Governance, Risk & Compliance. You will support GRC leadership and other leadership teams incl. SMEs to support business requirements & deployment. You will support other additional GRC critical projects on required basis.

Key Responsibilities

1. Technical architect providing expertise across various ServiceNow modules including ServiceNow Integrated Risk Management (IRM), Third Party Risk Management (TPRM), modules, custom application and platform maintenance.
2. Functional knowledge about Governance, Risk & Compliance to support enhancement and build requirements.
3. Responsible for end-to-end maintenance of IRM & TPRM modules including development, deploying upgrades, testing.
4. Expertise in tailoring ServiceNow products in alignment with the Integrated Risk Management & Third-Party Risk Management requirements.
5. Build & execute technical product roadmap in alignment with business strategic goals, streamline platform governance, maintenance procedures, develop coding standards.
6. Perform regular gap analysis on the existing capabilities and lead the standardization across GRC modules & its critical dependencies.
7. Support performance analytics for reporting including integration with other systems for automation (Splunk, LEAP, One trust, Fusion etc.), user account and access management, and request fulfillment.
8. Consistently deliver value by improving core platform capabilities and alignment with future product releases.
9. Collaborate with stakeholders across cross-functional domains, and technical and Leadership teams to roll out organization-wide initiatives.
10. Responsible for UI Builder – Now experience.
11. Execute multiple projects parallelly through effective planning, situational adaptation, and strong decision-making capabilities.
12. Adoption of AI capabilities/tools within ServiceNow.

MUST HAVE

1. Bachelor's Degree in a relevant technology or business field desirable.
2. Must have IT background and working knowledge on IT Technologies and contemporary tools: ITSM GRC – IRM & VRM.
3. Prefer experience on HRSD ITAM(HAM) ITOM(Discovery) CSM Integrations Service Portal Performance Analytics UI Builder – Now experience.
4. Prefer candidate with minimum 5-8 years’ experience as ServiceNow Technical Architect & specializing in ServiceNow consulting including delivering solutions across various ServiceNow product lines.
5. Architected futuristic, sustainable solutions in both medium and large-scale organizations.
6. Demonstrate ability to manage medium to large scale projects.
7. Customer focus, including the ability to prioritize the diverse needs of multiple business needs.
8. Strong risk analysis and problem-solving skills.
9. Must have excellent project management skills, project management certification a plus.
10. Must have the ability to work well under pressure and comfortable dealing with competing priorities.
11. Must be a self-starter; Experience working with external partners/vendors, customers and data providers.

WE VALUE

1. SHRM – People Manager Qualification.
2. ServiceNow Certified System administrator.
3. ServiceNow Certified Implementation Specialist – ITSM.
4. ServiceNow Certified Implementation Specialist – Risk and Compliance.
5. ServiceNow Certified Implementation Specialist – Third-Party Risk Management.
6. ServiceNow Certified Implementation Specialist – Customer Service Management.
7. ITIL, Business Continuity & PMP certification.
8. Experience with MS Office, Project Management, Agile and Waterfall techniques.
9. Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision.
10. Ability to prioritize, influence and work with cross-functional global teams.
11. Knowledge in other ServiceNow products - Development and implementation and experience.
12. Ability to foster good relationships, work independently and in collaboration with global teams.

Additional Information

• JOB ID: HRD255202
• Category: Engineering
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 10000
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Exempt