Sr Cust Exp Specialist Temporary

Innovate to solve the world's most important challenges

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiries, including ship dates, problems, order changes, repairs, and RMAs. You will assist other customer service associates with administrative duties and communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, and Product Managers to resolve customer issues. You will support order processing including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies.

Key Responsibilities

• Processing Returns
• Customer Invoicing
• Preparing Forecast Reports
• Administrative Support
• Order Processing

YOU MUST HAVE

• High School Diploma or equivalent, with some experience in the field.
• SAP Experience
• Customer Experience
• Sales Force Experience
• Advanced English

WE VALUE

• An attention to detail
• A bias for action
• An ability to work in a team
• A commitment to discovering ways to improve service
• An ability to work with limited direction

Additional Information

• JOB ID: req472270
• Category: Customer Experience
• Location: Av. Salvador Nava Martinez 3125, San Luis Potosi, SAN LUIS POTOSI, 78260, Mexico
• Nonexempt