Sr Cust Exp Specialist

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiry as to ship dates, problems, order changes, repairs, and RMAs. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies.

1. Processing Returns
2. Customer Invoicing
3. Prepare Forecast Reports
4. Administrative Support
5. Order Processing

1. High School Diploma, or equivalent.
2. At least 1 year of experience in the field.
3. English proficient

1. Portuguese is a plus
2. An attention to detail
3. A bias for action
4. An ability to work in a team
5. A commitment to discovering ways to improve service
6. An ability to work with limited direction

1. JOB ID: req471539
2. Category: Customer Experience
3. Location: Av. Salvador Nava Martinez 3125, San Luis Potosi, SAN LUIS POTOSI, 78260, Mexico
4. Nonexempt