Specialist - IT Messaging (M365)

Description :

MMC is seeking candidates for the following position based in the Mexico City office and be onsite 3 days a week: Specialist - IT Messaging (M365)

What is in it for you?

• A company with a strong Brand and strong results to match.
• Culture of internal mobility, collaboration, and valued partnership from the business.
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
• Entitled to vacation, floating holidays, time off to give back to your community, sick days, and national holidays (with early dismissal).
• Enjoy unlimited access to a vast range of courses and professional training through Udemy to continually enhance your skills and knowledge.

We will count on you to:

• Provide Global Operations Support to planned infrastructure activities, Messaging approved and BAU projects and resolution of incidents via ticketing system.
• Participate in an On-Call rotation with other Technical Specialists.
• Provide after-hours support as needed to assist with initiatives or urgent escalations.
• Assist in developing policies, procedures, documentation and standards for messaging specific products and services and monitoring adherence to defined standards.
• Provide messaging services troubleshooting support including: Exchange 2019 Server and Exchange Online (M365) diagnostics/maintenance, Mail Routing/SMTP, Mobility tools (i.e. MobileIron, Ivanti Go), External Mail Gateways (Proofpoint Appliances), RightFax 21.1.
• Participate and contribute in the resolution of Messaging related escalations and incidents reported through incident management system.
• Develop methods and procedures for resolving Messaging related problems, and train analysts in problem resolution.
• Help to develop methods and procedures to improve operational processes, technology solutions, and service level expectations.
• Lead initiatives and provide technical solutions to reduce the volume and time to resolution on assigned incidents.
• Contribute technical expertise to complex root cause analysis and problem management.
• Contribute to detailed implementation/project plans across multiple, complex work streams according to agreed standards and ensure project processes and timelines are understood and followed.

What you need to have:

• Demonstrated experience of working in a Microsoft centric, global enterprise messaging environment.
• Comprehensive PowerShell scripting experience.
• Strong messaging experience.
• A core knowledge of Exchange online (M365), Exchange on premise, and Email Gateways.
• Experience implementing and supporting message solutions such as Exchange Migration to Exchange Online (M365), Email Gateway mail routing/SMTP, and RightFax.
• Working knowledge of Active Directory and Directory Services (such as AD DNS, LDAP and LDS) Microsoft Entra formerly Azure Active Directory.
• Strong messaging experience with solid knowledge of Exchange 2019, Exchange Online (M365) and PowerShell as well as resolution of incidents via ticketing system.
• Experience setting up and configuring Exchange 2019 and Exchange Online (M365) systems including writing PowerShell scripts.
• Clear understanding of messaging standards and protocols.
• Working knowledge of AI platforms such as Moveworks/ChatGPT.
• Must be able to proactively identify problem areas and provide or recommend solutions.
• Strong critical thinking and analytical skills.
• Able to communicate effectively with internal and external customers, including senior leaders of the organization.
• Self-motivated individual who can work independently, take ownership and organize workflow to concurrently meet multiple milestones and deadlines.
• Excellent customer service and communication skills.