Specialist, HR Shared Services - CALA

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

Take command of a future-focused customer-service career!

We are looking for a Shared Services Specialist to Join our CommScope Reynosa Team.

How You'll Help Us Connect the World

As a Specialist, HR Shared Services you will be responsible to validate and approve all CALA personnel and organizational changes in Employee Central (EC) system through workflow as well as organizational structure data changes. This role will support Regional HR team members and employee requests of CALA region.

Duties and Responsibilities

1. Validate and approve all employee data changes by accurately processing personnel and organizational transactions in a timely manner. Reviews the work of others to ensure error-free delivery of the final product.
2. Work with vendors, subject matter experts, and HR Business partners, local HR.
3. Maintains case tracking system to keep record of transactions for all customers.
4. Call out any EC or other complex issues to Supervisor or appropriate Centre of Excellence. Provides feedback and input from cases to team members or Supervisor to be evaluated and added to department knowledge base, SOP and training documents when applicable.
5. Prepare and issue employee and employment related letters.
6. Participate in activities designed to improve customer satisfaction and business performance.
7. To be a part of different projects pertaining to transition of additional activities from Local HR. Work closely with HR to understand their requirement and current process to evaluate process before transitioning.
8. Assists with system testing and validation when required. Participates in training on regional personnel records maintenance for applicable countries.
9. Support report request as required.
10. Any other task requested by management.

Required Qualifications for Consideration
• High School/Associate's Degree.
• Excellent communication skills in both Spanish and English Language (written and spoken).
• Proficient in Microsoft Office Tools (Excel, Powerpoint, Word).
• Motivation, strong communication, dedication to quality, action oriented, problem solving, great teammate, and outstanding customer service skills are a must.
• Excellent interpersonal and communication skills.
• Ability to develop and sustain positive working relationships and influence others within and outside of direct reporting lines.
• Must possess analytical and problem solving ability, independent thinking, decision making and organizational skills.

You Will Excite Us if you Have
• Bachelor’s Degree in related area.
• Previous experience (2-5 years) in customer service, Human Resources.
• Working knowledge of HRIS and/or MS Excel and the formula and analytical and data management functions, experience in Help Desk applications.
• Experience of working on SAP SF Employee Central / ERP software / HCM system.

Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at this link.