Specialist Customer Service Support HCB

About this Position
As Specialist Customer Service Support HCByou will be an integral part of a dynamic team dedicated to delivering exceptional service and support to our valued clients. In this role, you’ll have the opportunity to make a direct impact by helping customers navigate challenges, providing tailored solutions, and ensuring their satisfaction. If you’re passionate about problem-solving, thrive in a fast-paced environment, and are eager to contribute to the growth of a forward-thinking company, we’d love to have you join our team!

What you’ll do

1. Responsible for processing and delivering Credit & debit Notes, managing disputes and creation, returns and rejections, edition and continued tracking of assignment process.
2. Straight relationship with BU (Sales Controlling, Taxes) &/or F-OTC.
3. Proposes, contributing and updating the process documentation and enhancements, as well as identifying opportunities of improvements and automatization throughout the whole process workflow.
4. Applies Quality Management System in accordance to ISO 9001:2015 norm in the daily activities and identifies continuous improvement opportunities in the process.