Spa Manager

*****This position is for our resorts in Mexico or the Caribbean****

PURPOSE OF THE JOB

This role is responsible for the commercial animation and results of the Spa (sale of treatments and products). He is responsible for achieving financial and managerial objectives and customer satisfaction. He develops the skills and ensures the training of his teams as well as the respect of the protocols of the brand he represents. He embodies the Club Med Spirit and has an elegant and welcoming posture; his actions are carried out in a spirit of sharing and service excellence.

SPA ORGANIZATION & SALES ANIMATION

1. Ensure compliance with the customer contract, the pricing policy (including promotions) and the protocol of the brand it represents and markets (contractual obligation).
2. Ensure the implementation (beginning of the season), monitoring (season) and closure (end of season) processes for the entire perimeter.
3. Implement standards and protocols and ensure that they are adopted by the team.
4. Ensure that your team has a perfect knowledge of products & protocols.
5. Analyze the clientele before the stay (with information on filling), get information on their consumption behavior (via rudder) and ensure that the offer is adapted accordingly, while respecting service standards.
6. Guarantee the creation of a welcoming and relaxing atmosphere within the Spa.
7. Be the conductor of the development of the turnover by identifying sales opportunities while optimizing the margin and pooling resources.
8. Create innovative and diversified events to ensure commercial promotion (products and care), within its service and in the village.
9. Guarantee the implementation of the village sales policy in line with the Club Med spirit and the necessary means to achieve objectives (product offer, merchandising system, teams).
10. Inform the Sales Manager or CDV of any malfunctions in his department and propose appropriate solutions.
11. Be a source of proposals on the evolution of high-end services within its scope.
12. Act as the GM's privileged interlocutor for any question related to the Spa.

INTERNAL CONTROL

1. Know the processes, procedures, and master the tools in use in his/her service, and ensure they are known and mastered by his/her team.
2. Ensure that the key controls applicable to his/her service are performed at the expected frequencies, and properly documented.
3. Complete the internal control self-assessments for his/her department with the Financial Manager / Referent when they are communicated by the audit (twice per year).

MANAGEMENT

1. Demonstrate leadership.
2. Adopt a coaching posture in your management.
3. Ensure the reception, implementation and integration of GO/GEs in your department. Define personal objectives and support his team or its affiliates, and evaluate them.