Solutions Architect- ERP/CRM Implementations

Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

Our Professional Services team at Ellucian is seeking a Solution Architect who will play a key role in shaping the vision and architecture of our solutions across multiple Ellucian products. This role is focused on designing, supporting, and implementing best practice solutions throughout the project lifecycle, ensuring alignment with customer business goals and requirements. The Solution Architect will collaborate closely with cross-functional teams during the presales cycle, lead Cloud/SaaS modernization engagements, and drive outcomes-based methodology practices to accelerate time-to-value for higher education institutions. Reporting directly to the manager of the practice, the Solution Architect will serve as a thought leader and principal liaison, ensuring the successful delivery of solutions as architected.

Where you will make an impact

• Analyze business objectives and desired outcomes, ensuring alignment with customer goals
• Design and convey comprehensive business architecture, including both technical and functional solutions, from concept through implementation.
• Identify and standardize solutions within the Ellucian ecosystem, ensuring alignment with best practices and the product roadmap.
• Support the Enterprise Architect in defining and articulating value propositions
• Lead cross-functional implementations, focusing on areas like Student Information Systems (SIS), Finance, HR, and CRM, and ensuring SaaS extensibility is maximized for customer success.
• Facilitate service solutions sessions, guide capability teams through process mapping, and enhance customer experience through standards and best practices.
• Collaborate with project management to define and execute delivery models, mitigate risks, and develop materials such as solution architectures, implementation guides, and statements of work.
• Participate in governance and assurance activities, ensuring solutions are implemented as designed and assessing ongoing success for continuous improvement.
• Mentor new team members on capability-driven service delivery practices, balancing strategic and tactical considerations.
• Contribute to the enhancement of Ellucian’s global architecture repository, supporting time-to-value and outcome-driven methodologies.

What you will bring

• Preferred 5+ years of broad solution delivery experience at multiple higher education, with expertise in cross-functional areas such as Student Information Systems (SIS), Finance, HR and CRM.
• Technical Background: Comfortable with and have past experience in technical implementation, with the ability to architect multiple functional and technical areas.
• Preferred Higher Education Systems: Experience with higher education delivery in large scale ERP platforms.
• Ellucian ERP Knowledge: Preferred in-depth knowledge of Ellucian ERP delivery practices and an understanding of its role within the broader Ellucian solution landscape.
• Business acumen and commercially astute and have a broad understanding of solutions and what they deliver for institutions to drive profitable growth
• Ability to articulate value and ROI for customers around a variety of software and services solutions.
• Passionate about learning and implementing new tools and technologies into the projects.
• Innovation and Creativity: A positive, self-motivated, team-oriented individual with the ability to innovate and create new delivery methodologies to transform higher education effectiveness.
• Prior experience in a customer-facing position across multiple organizations
• Previous experience successfully launching newly created service portfolio into the marketplace preferred
• Implementation Planning: Ability to develop detailed implementation plans based on capability-driven delivery methodologies.
• Communication and Collaboration: Superior relationship-building skills, exceptional interpersonal, written, and oral communication skills, with an emphasis on collaboration and follow-through.
• International experience a plus

• Comprehensive health coverage: family major medical expenses, dental and life insurance.
• Christmas bonus 30 days
• Saving fund
• Monthly food coupon
• 15 workdays vacation
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
• Tuition Reimbursement Assistance
• Professional development opportunities

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