Smartsheet Business System Analyst

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

The Professional Services Project Management Office is seeking a highly skilled and motivated Smartsheet Business Systems Analyst to join our team. The ideal candidate will be responsible for managing, configuring, and optimizing our Smartsheet platform, including Smartsheet Control Center. This role will ensure the efficient and effective use of the platform across the Ellucian PMO by creating template project plans, designing and maintaining workflows, automating processes, and providing support and training to end users. The Smartsheet Business Systems Analyst will also collaborate with cross-functional teams to implement and manage project portfolios, improve business processes, and support Smartsheet governance.

Where You Will Make an Impact

• Smartsheet Administration: Manage and configure Smartsheet templates, including setting up and maintaining sheets, reports, dashboards, and automations.
• Smartsheet Control Center Management: Contribute to the implementation and ongoing management of Smartsheet Control Center, including the creation and maintenance of project templates, workflows, and program-level dashboards.
• Design and configure project portfolios, ensuring efficient project tracking, reporting, and execution.
• Ensure the smooth integration of Smartsheet Control Center with existing Smartsheet and third-party applications.
• Monitor and manage project status, milestones, and dependencies across multiple programs or projects (portfolio level view).
• Provide insights and recommendations for optimizing project portfolios and managing large-scale initiatives.
• Customization & Optimization: Tailor Smartsheet workspaces to meet the needs of various teams, ensuring effective communication, smooth workflows, enhanced collaboration, and maximum efficiency.
• User Support & Training: Provide ongoing support and troubleshooting for Smartsheet users; primarily Project Managers, leadership, consultants, or customers. Conduct training sessions and create user guides to help employees and customers effectively utilize Smartsheet tools, with a focus on Control Center functionalities.
• Automation & Integration: Develop and implement automated workflows, alerts, and approval processes within Smartsheet. Integrate Smartsheet with other enterprise systems and tools (e.g., Slack, Jira, etc.).
• Data Management & Reporting: Create and maintain dynamic reports and dashboards to provide real-time data insights to management and teams. Ensure data accuracy and consistency across the platform.
• Best Practices & Governance: Establish, document, and maintain best practices, governance standards, and naming conventions for Smartsheet use to ensure consistency across the PMO.
• Collaboration with Teams: Work closely with project managers, department heads, IT, or contractors to design and implement Smartsheet solutions that meet organizational needs.
• System Updates & Maintenance: Regularly update and maintain Smartsheet templates, forms, and other assets to improve functionality and efficiency, including updates to Control Center blueprint configurations and workflows.

What you will bring

• Minimum of 2-3 years of experience working with Smartsheet or similar project management software, with specific experience in Smartsheet Control Center preferred.
• Proven experience as a Business Systems Analyst or similar role, with a deep understanding of Smartsheet's features and functionalities, including Smartsheet Control Center.
• Strong knowledge of project management principles and best practices, especially in the context of portfolio management and program tracking.
• Familiarity with Smartsheet integrations and automation tools.
• Proficiency in creating reports, dashboards, and workflows in Smartsheet, with experience in Smartsheet Control Center.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to work effectively with a variety of teams and stakeholders across the globe.
• Experience with other project management or collaboration tools (e.g., Microsoft Project, Jira, Asana) is a plus.
• Ability to independently manage multiple tasks and priorities in a fast-paced environment.
• Smartsheet certification (e.g., Smartsheet Certified Core Product, System Administrator, Project Management, Control Center Lead, or Control Center Blueprint Builder) is highly desirable.
• Bachelor’s degree in Information Technology, Business Administration, Project Management, or equivalent experience.

• Comprehensive health coverage: family major medical expenses, dental and life insurance.
• Christmas bonus 30 days
• Saving fund
• Monthly food coupon
• 15 workdays vacation
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
• Tuition Reimbursement Assistance
• Professional development opportunities

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