Shift Manager Jr, Last Mile Operations

Delivery Station Manager Jr is the support for the completely last mile operations within a delivery station. The role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime and the AMZL OPS metrics; delivery efficiency, number of routes, cost per shipment. In addition, this role gives support in purchasing tools, services and consumables for the station.

Key job responsibilities

1. Create balance between “Work hard” and “Have fun” with associates under scope.
2. Ensure the team execution to accomplish the business goals.
3. Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations.
4. Processes Mapping activities.
5. Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.
6. Follow up the KPIs of operations within the delivery station.
7. Actively supports and promotes organization change.
8. Analysis of KPIs.
9. Support the ACES team, customer service or other upcoming goals.
10. Measure drivers’ performance, discipline and customer experience service.
11. Internal audits execution.
12. Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.
13. Implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost.
14. Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes.

A day in the life

Delivery Shift Manager Jr should coach and mentor the hourly operations team to ensure that performance objectives are met and building positive employee relations and bench strength for the organization. The successful candidate will continuously improve the efficiency of delivery processes and instill a culture of customer obsession, safety, and best-practice sharing. This role also serves as a thought partner with other internal teams like project team to launch new stations and design new delivery models.

This role impacts on the Operational KPIs and cost goals for the strategic plan. The overriding goal is to maximize customer satisfaction and through this long term shareholder value.

About the team

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.

Minimum Requirements

1. Completed High school diploma
2. Availability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
3. Basic English (A2)
4. +2 years of previous experience
5. 1+ year as people manager
6. Completed Bachelor degree
7. English Advanced
8. 3+ years of experience
9. Lean manufacturing Tools

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