Services Director

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

Reports to: Services VP, Americas

Location: Mexico City (Hybrid)

This position is responsible for managing the offshore delivery center in India, providing project delivery services to customers in collaboration with regional delivery centers. AVEVA Software is looking for a competent leader to be based at their Mexico Office and manage a team of 30+ highly competent Project Managers, Engineering Managers, Solution Architects, Lead Engineers, and Application Consultants.

The key goals for this role are:

• Capability Improvement
• Ownership & Collaboration through effective stakeholder management
• Transparency in operations
• Customer Satisfaction - through On-time Project Delivery within acceptable Quality
• Improve Gross Margin through Higher Utilization
• Stakeholder Management

Critical attributes of this role include:

• Critical Thinking & Problem Solving
• Strategic & Clear Line of Thought
• Team Building, Talent Management

The ideal candidate will have excellent communication skills, proven leadership skills, and a deep understanding of process industry and enterprise solution delivery.

Responsibilities:

• Provide leadership and management of the Shared Delivery Center in North America (Mexico, USA, and Canada), including strategic planning, growth, account management, and delivery of projects.
• Accountable for the overall success of projects and customer satisfaction, with key metrics including Project Margins, Revenue, Schedule, Quality, and Utilization.
• Direct management of all resources required to deliver products and projects to customers.
• Leading, coaching, mentoring, and enabling managers within the Department.
• Maintain a customer-focused organization through an unmatched Domain, Product, and Application Culture throughout delivery of customer-focused projects.
• Drive the organization towards best-in-class service delivery through continuous improvement.
• Financial reporting of parameters related to this business, delivering high value with improved Gross Margins.
• Support project teams with Architecture and Build reviews to ensure high quality of deliverables.

Requirements:

• Bachelor’s degree in Engineering Field, Computer Science, or related discipline.
• 15+ years of progressively responsible experience managing teams.
• Experience in delivering customer solutions involving enterprise applications with more than three products.
• Ability and flexibility to travel.
• Proficient with Microsoft Office; Word, Excel, Outlook, Project.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect.