ServiceNow System Administrator

We are currently seeking a ServiceNow System Administrator to join our team in Mexico City, México (MX-MEX), Mexico (MX).

Responsibilities:

1. Responsible for Upgrades and update set movements to higher environments.
2. First point of contact to address reported issues with the operation of the ServiceNow platform.
3. Day to day administration of the ServiceNow system including adding Users, Groups and Roles ensuring that these conform to the agreed standards for access to the platform.
4. Adheres to existing platform governance process for support, maintenance and agreed SLAs.
5. Monitor work queue and work with teams to resolve support issues in the ServiceNow platform.
6. Monitor Health, usage and overall compliance of ServiceNow and its applications.
7. Create reports and dashboards as required and schedule reports for distribution as needed.
8. Create clear and concise documentation utilizing the knowledgebase module within ServiceNow around known issues or workarounds.
9. Own and lead troubleshooting issues identifying the root cause and working with developers / architect to address issues in a timely manner as required.
10. Participating proactively in daily stand-up meetings, story grooming sessions, team retrospectives. Also suggesting and implementing improvements.
11. Ensure adherence to quality standards and attainment of project deliverables.
12. On-call rotation as required.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.