ServiceNow Developer Sr

Location: Remote

Job Overview: The primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems, and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in one or more of the following areas, we want to hear from you.

Travel Requirements: Availability to travel.

Physical Requirements: Good health, ability to see and speak.

Your Life at Eviden: You´ll be responsible for providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow), process gaps (ITSM/ITIL), and cultural challenges (people).

What will make you successful/or “Your X Factor”:

1. Primary focus area: ServiceNow ITSM, ITIL, ITAM, CMDB/uCMDB, ITOM
2. Other focus areas: HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.)
3. Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements.
4. Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to “needs” versus “wants”.
5. Working with the Client requires thought leadership in transforming “solutionised” requirements to true business outcomes.
6. Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries.
7. Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc).

Your Expertise:

Education: Bachelor’s degree in Computer Science or related field

Years of Experience: Hands-on design, development, and deployment experience with the Service-now.com platform for 5+ years (and/or similar ITSM toolsets for 3+ years)

Minimum Required Skills:

1. Configuring/troubleshooting credentials, discovery schedules, MID server configuration, ITOM
2. Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics, and key performance indicators
3. Solid understanding and experience in using several web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins
4. Knowledge of technical components such as LDAP, VPN, SSL and other such technologies
5. Proven leadership experience in managing small teams and projects
6. Ability to produce documentation on various levels including technical and customer facing

Preferred Skills:

1. ServiceNow knowledge of the following products is a MUST:

• CSM (Customer Service Management)
• HRSD (Human Resource Service Delivery)
• ITBM (IT Business Management)
• ITOM (IT Operations Management)
• ITSM (IT Service Management)
• SAM (Software Asset Management)
• AIE (Analytics, Intelligence, and Reporting)
• DevOps
• FSM (Field Service Management)
• FS (Financial Services)
• FOM (Field Operations Management)
• FSO (Financial Services Operations)
• GRC (Governance, Risk and Compliance)
• TSM (Telecommunications Service Management)
• LSD (Legal Service Delivery)
• LP (Now Platform)
• NLAP (Now Platform App Engine)
• SO (Security Operations)

Certifications:

1. ITIL v2 or V3 Foundation
2. CSA
3. ITSM
4. ITOM