Senior Software Development Manager, INTech LATAM

Amazon brings buyers and sellers together. Our retail customers depend on us to give them access to every product at the best possible price. Our sellers depend on us to give them a platform to launch their business into every home and marketplace. Making this happen is the mission of every engineer on the Amazon International Technology team.

The job is simple: make everything available to everyone all the time at the best possible price. The requirements are almost as simple - we’re looking for leaders and trailblazers who aren’t afraid of tackling massive scale, layered complexity and ambiguous requirements to empower our customers to shop the World. No two features are ever the same and our customers are hungry for every single one!

If you want to create exciting new features, bringing unique experiences and value to our customers, then we want to talk to you. If you want to work on the fulfillment technologies that bring increased selection and a premier delivery experience, we want to talk to you. If you want to work on internet scale to positively touch millions of customers’ experiences then we want to talk to you!

In this role, you will be responsible for leading a team of engineers in designing, developing, testing, and deploying a variety of new customer experiences. You will be responsible for upholding a high bar in operational excellence and quality. You will partner across functions to help define creative vision, product requirements, user experience, and cross-team integration for retail operations in Mexico, LATAM and the rest of the world. You will be working within a multi-disciplinary team of analysts, designers, product managers, business stakeholders, and central team engineers, helping define and drive the product from concept all the way through to production.

Key job responsibilities

1. People Management
   Building and leading high-performing engineering teams
   Conducting performance reviews and career development discussions
   Mentoring and coaching engineers
   Handling hiring and team composition decisions
2. Technical Leadership
   Driving technical strategy and architecture decisions
   Ensuring technical excellence and best practices
   Reviewing and providing guidance on design documents
   Maintaining high engineering standards
3. Project & Delivery Management
   Owning delivery commitments and roadmaps
   Managing dependencies across teams
   Balancing technical debt with feature development
   Ensuring operational excellence (monitoring, alerting, on-call)
4. Business Impact
   Working with Product and Business teams to define priorities
   Translating business requirements into technical solutions
   Making data-driven decisions
   Managing resources and budget effectively
5. Culture & Process
   Fostering Amazon's Leadership Principles
   Implementing and improving development processes
   Managing team ceremonies (standups, planning, retrospectives)
   Building inclusive team culture
6. Operational Excellence
   Ensuring service reliability and scalability
   Managing operational metrics and KPIs
   Overseeing incident management and post-mortems
   Implementing continuous improvement
7. Cross-team Collaboration
   Partnering with other engineering teams
   Working with Product, UX, and other stakeholders
   Managing relationships with dependent teams
   Representing the team in broader organizational contexts

About the team

Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Minimum Requirements

1. 3+ years of engineering team management experience
2. 7+ years of engineering experience
3. 7+ years of leading the definition and development of multi-tier web services experience
4. Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
5. Experience partnering with product or program management teams
6. Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
7. Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
8. Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
9. Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.