Senior Sales Operations Analyst

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

What you'll do:

As a Senior Sales Operations Analyst, you'll partner with key stakeholders across the organization to build and implement scalable processes that enable GitLab's sales and solutions architect teams to achieve business objectives. You'll leverage your analytical and technical expertise to drive data-driven decisions and operational excellence. Key responsibilities include:

Sales Process Enhancement & Execution

• Partner with stakeholders to implement initiatives aligned with Sales and broader company objectives.
• Drive process improvements through analysis and continuous refinement.
• Prioritize high impact activities based on problem statements and success metrics.
• Track, document, and communicate project progress to ensure timely delivery.
• Develop clear and concise documentation for operational processes.
• Translate business requirements into practical solutions that improve operational efficiency.

Systems & Tool Optimization

• Utilize Salesforce, BI tools, and other systems to optimize sales operations.
• Collaborate with cross-functional teams on system implementation and integration.
• Identify and develop automation opportunities to reduce manual work.
• Support the design and implementation of technical solutions.
• Ensure system configurations align with business processes.

Cross-Functional Collaboration

• Partner with the Data Operations team to ensure data integrity and consistency.
• Partner with sales leaders to identify and address operational challenges.
• Work cross-functionally to implement solutions that scale with GitLab's growth.
• Communicate technical concepts to non-technical audiences effectively.
• Contribute to GitLab's collaborative culture by sharing knowledge and best practices.

What You'll Bring:

• 5+ years of progressive Sales Operations experience, preferably within an Enterprise SaaS organization.
• Strong analytical skills with the ability to translate complex data into actionable insights.
• Experience with CRM systems (particularly Salesforce) and business intelligence tools.
• Demonstrated track record of implementing scalable processes and driving operational improvements.
• Excellent problem-solving skills with a methodical approach to addressing challenges.
• Strong project management capabilities and attention to detail.
• Exceptional communication skills with the ability to present complex information effectively.
• Self-directed with the ability to work effectively in a remote environment.
• A commitment to GitLab's values and our collaborative, results-oriented culture.

How GitLab will support you

The GitLab Field Enablement team exists to inspire our field and partners to achieve high levels of success through the acquisition and application of knowledge, skills, and behaviors - at scale - that improve productivity and accelerate customer outcomes & growth. We have a lot of fun doing this!

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. If you're excited about this role, please apply and allow our recruiters to assess your application.

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development, and advancement are based solely on merit, regardless of race, color, religion, ancestry, sex, national origin, age, citizenship, marital status, mental or physical disability, genetic information, discharge status from the military, protected veteran status, or any other basis protected by law.