Senior Field Quality Engineer

POSITION TITLE – Field Quality Engineer

Job Area: Quality
Location: Mexico
Business Sector: North America

The Company
Electrolux is a successful international company, leader in the home and professional appliances markets with its headquarters in Stockholm. Our company is present in 60 countries and sells in more than 150 markets with over 55,000 employees around the world. We have been around for more than 100 years and our success has to be attributed to the entrepreneurial spirit of our people. We believe in exposing individuals to challenging roles, offering them growth opportunities, and empowering them to make the right decisions. Our innovative culture created through people with diverse backgrounds provides a framework for developing market-breaking products. Respect and Diversity; Ethics and Integrity; and Safety and Environment awareness govern all that we do.

We have a wide understanding of our consumers’ needs and desires. Through our “Taste, Care and Well-being strategy”, we want to design and produce innovative products and services that help our customers to reach the goals they desire.

Business Area & the Role
You will be the connection between the Quality organization and Market via Customer and Consumer Service organization. You will become an expert for a range of our products, and you will initiate activities for continuous improvements of product quality performance thus aiming to increase the positive experience of our consumers. You will be strongly involved in supporting the development of new products as well.

Job Responsibilities

1. Analyze consumer and service feedback from company databases and direct engagement, identify areas of opportunity for improvement, coordinate corrective/preventive actions related to field quality/market quality.
2. Participate in continuous improvement initiatives.
3. Follow/approve the closure of the actions defined to solve the quality issues.
4. Report out field quality product performance.
5. Site visiting (warehouses/customers as required/laboratories) to assess unit conditions/operating environment/action execution.
6. Lead problem-solving groups to timely identify and address root cause.
7. Knowledgeable of quality improvement tools and methods (8D/DMAIC/PDCA).
8. Support the field test of the appliances.

Reporting to: Care Global Quality Director

Competencies

1. ENERGY – Deliver Results. Leading others & self. Ambition & Drive
2. OPENNESS – Consumer & Customer Focus. Cross Collaboration & Networking
3. AGILITY – Adaptability. Judgement & Decision Making. Acumen.
4. GROWTH – Innovation & Curiosity. Coaching Others and Self. Learning Ability

Educational Requirements
BS Degree in Engineering

Experience and Skill Requirements
Minimum 3 years of relevant experience in manufacturing quality or engineering, excellent written and verbal communication skills, Statistical data analysis, Root cause analysis, Team player and team leader, project management skills, ability and willingness to travel as necessary (up to 40% of the time). Considered a plus is the knowledge of appliance components and product functionality (knowledge of possible defects of the products).

Language Requirements
Fluent in English