Senior Director, Away from Home - Mexico - COSTA

Senior Director, Away from Home - Mexico - COSTA

• Lead Away from Home (AFH) business with franchise partner(s) - initially with current platforms and stores and as we build additional AFH customer pilots/expansion in the future.
• End-to-end ownership of the Mexico Franchise Retail strategy across existing markets (plus New Markets that are transferred once contracts signed).
• To lead and manage all elements of the Costa Coffee business within Mexico Franchise Retail and ensure that Costa Franchising Standards are implemented.
• Responsible for ensuring the successful launch of coffee shops in Mexico adhering to all brand & company standards.
• Responsible for working with global COE and partner to develop and manage F&B menu including managing F&B manager.
• Responsible for driving sales growth and LFL sales with Santa Clara.
• Accelerate store growth of existing MEX business via achievement of NSO targets.
• Management of poor performing franchisees through SMART action planning and taking action on failure to achieve plans.
• Drive LfL growth of sales through transaction and ATV improvement consistent with our franchise profitability goals.
• Drive profitability of our franchise system through business/commercial model changes and new asset types to facilitate the above.
• Take ownership and accountability for operational standards across our retail store network.
• Work with local franchise GMs to engage and build locally relevant strategies for each country/partner.
• Work with Mexico GM, Americas Managing Director, Global Retail Platform team & Europe Head of Franchise Excellence to explore opportunities in creating and testing new formats using data and analysis that represent the franchisee.
• Working closely with franchise partners to support delivery of Costa global brand standards and guest experiences across all markets.
• Ensure appropriate and robust processes are in place with defined KPIs to monitor franchisee performance against objectives.
• Prioritizing strategic commercial objectives to secure commercial advantage over competitors.

Skills:

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose,