Senior Delivery Manager

We are searching for a talented and driven Senior Delivery Manager to enhance our dynamic team.

This role is integral to guiding project delivery, managing stakeholder interaction, and maintaining exemplary standards of engineering solutions. The successful candidate will excel at providing an exceptional customer experience and will manage the business aspects of solutions while promoting value and championing top engineering methods.

RESPONSIBILITIES

• Manage delivery engagements from start to finish for teams numbering 20-50+ FTEs, associated with high-visibility and high-impact projects
• Coordinate delivery across all stakeholders and ensure complex engineering challenges are resolved effectively
• Ensure top-tier quality in design, code, and end solutions
• Conduct mentoring and development programs tailored for delivery leads and managers
• Promote, negotiate, and establish premier engineering processes and practices
• Lead engagements to uphold rigorous standards of delivery and customer satisfaction
• Meet stringent commitments and deadlines based on outcome-oriented configurations
• Address customer escalations, contractual issues, and team rotations proficiently

REQUIREMENTS

• Minimum 10 years of IT industry experience with at least 4 years in leadership positions such as Delivery Manager, Team Lead, or Project Manager
• Demonstrated ability to oversee intricate delivery engagements from start to finish
• Expertise in managing project delivery and stakeholder relationships
• Proficiency in addressing complex engineering challenges and ensuring prompt quality delivery
• Experience with continuous delivery/deployment pipelines and designing comprehensive end-to-end solutions
• Skills in pinpointing customer needs and resolving issues effectively
• Strong capability to foster and sustain a cohesive team environment
• Competency in coaching and mentoring team members to comprehend customer needs and demands

NICE TO HAVE

• Tailoring solutions and negotiating optimal practices
• Outcome-focused delivery system knowledge
• Proven experience in managing critical escalations and negotiating contracts

WE OFFER

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more